Official contact details for Prime Bank, including its M-PESA paybill, SWIFT code, customer care numbers, email and head office address. Contact details come from the Central Bank of Kenya’s directory of licensed banks; paybill and SWIFT details come from the bank’s own website.
Prime Bank at a glance
| Licensed name | Prime Bank Limited |
|---|---|
| M-PESA Paybill | 982800 |
| SWIFT / BIC code | PRIEKENX |
| Telephone | +254-20-4203000 /116 /148, 4450810, 0722205491 |
| headoffice@primebank.co.ke | |
| Website | www.primebank.co.ke |
| Head office | Prime Bank Building, Chiromo Lane/Riverside Drive-Junction, Westlands, Nairobi. |
| Postal address | P. O. Box 43825 – 00100, Nairobi |
| Branches (per CBK) | 22 |
| Licensed | 3rd September 1992 |
How to deposit to Prime Bank from M-PESA
- Open M-PESA and choose Lipa na M-PESA, then Pay Bill.
- Enter business number 982800.
- Enter your Prime Bank account number as the account number.
- Enter the amount and your M-PESA PIN, then confirm.
M-PESA charges for paybill payments depend on the business. See our M-PESA charges calculator for send and withdrawal fees.
Receiving money from abroad
For international transfers into a Prime Bank account, the sender needs the SWIFT/BIC code PRIEKENX, your full name as on the account, and your account number. Some banks use branch-specific SWIFT codes for certain branches; confirm with your branch for large or time-sensitive transfers.
Loan repayments
Planning a loan with Prime Bank? Estimate your monthly instalments with our Prime Bank loan calculator, or compare lenders on the bank loan calculators page.
Frequently asked questions
What is the Prime Bank M-PESA paybill number?
982800. Use your Prime Bank account number as the account number.
What is the Prime Bank SWIFT code?
PRIEKENX, as published by the bank.
How do I contact Prime Bank customer care?
CBK’s directory lists +254-20-4203000 /116 /148, 4450810, 0722205491 and email headoffice@primebank.co.ke.
Is Prime Bank licensed by the Central Bank of Kenya?
Yes. Prime Bank Limited appears in CBK’s directory of licensed commercial banks (July 2026).
Sources
- CBK – Directory of Licensed Commercial Banks (July 2026) (checked 13 October 2026)
- Prime Bank – M-PESA paybill (checked 13 October 2026)
- Prime Bank – SWIFT code (checked 13 October 2026)
