A CRB clearance certificate shows that you have no negative listing. Employers, lenders and tender boards often ask for one.
Is it free?
The CRB Regulations say a bureau shall not, in the first instance, charge for a clearance certificate, and CBK said in 2020 that first-time certificates are free. Later certificates are charged: Creditinfo lists KES 2,200 for clearance certificate applications.
How to apply
- Creditinfo: apply online through Creditinfo’s personal or company clearance certificate application page.
- TransUnion: request a clearance certificate through Nipashe (SMS 21272 or the app) once your status is good and debts are settled.
- Metropol: register on Crystobol (*433#, app or web) and request it there, or contact Metropol.
If you have a listing
You will get a credit status certificate instead. Clear the listing first (see how to clear a CRB listing), then apply again.
Frequently asked questions
Is the first CRB clearance certificate free?
Yes. The CRB Regulations bar a fee for the first clearance certificate.
How much is a CRB clearance certificate?
Creditinfo lists KES 2,200 for applications. Check each bureau for its current fee.
What if I have a negative listing?
You get a credit status certificate instead of a clearance certificate.
More: CRB hub · CBK-licensed digital lenders · Guides
Sources
- CBK – Banking (Credit Reference Bureau) Regulations (PDF) (checked 13 October 2026)
- CBK press release – CRB Regulations 2020 (checked 13 October 2026)
- Creditinfo Kenya – Clearance Certificate (checked 13 October 2026)
- TransUnion Kenya – Nipashe (checked 13 October 2026)
- Metropol CRB – FAQ (checked 13 October 2026)
