Metropol Credit Reference Bureau is one of three CRBs licensed by the Central Bank of Kenya.
Get your report or status
- Dial *433# on a Safaricom line and follow the prompts.
- Use the Crystobol Android app or crystobol.metropol.co.ke.
- Email creditbureau@metropol.co.ke, or visit Metropol’s offices or agents.
Metropol states the credit report is free once every calendar year and within 30 days after you are refused a loan because of a listing.
Disputes
Disputes are free. Metropol flags the item within five working days and the lender has 21 days to investigate.
How long listings stay
Metropol says non-performing loans are kept until the end of five years.
Frequently asked questions
What is Metropol’s USSD code?
*433# on Safaricom.
Is the Metropol report free?
Once every calendar year, and within 30 days of being refused credit due to a listing.
More: CRB hub · CBK-licensed digital lenders · Guides
Sources
- Metropol CRB – FAQ (checked 13 October 2026)
- Banking (Credit Reference Bureau) Regulations, 2020 (Kenya Law) (checked 13 October 2026)
