Creditinfo Credit Reference Bureau Kenya is one of three CRBs licensed by the Central Bank of Kenya.
Credit report
Creditinfo’s consumer-rights notice says you get a free report when you visit the bureau or its agents with your original ID; online applications attract a verification fee.
Clearance certificate
Apply through Creditinfo’s personal or company clearance certificate page. If you have no negative listing you get a clearance certificate; otherwise you get a credit status certificate. Creditinfo lists a fee of KES 2,200 for clearance certificate applications.
Contacts
Email cikinfo@creditinfo.co.ke, phone +254 709 593 000, P.O. Box 38941-00623.
Frequently asked questions
How much is a Creditinfo clearance certificate?
KES 2,200, per Creditinfo’s clearance certificate page.
Is the Creditinfo report free?
Free when collected in person with your original ID; online applications carry a verification fee.
More: CRB hub · CBK-licensed digital lenders · Guides
Sources
- Creditinfo Kenya – Clearance Certificate (checked 13 October 2026)
- Creditinfo Kenya – Consumer Rights (PDF) (checked 13 October 2026)
- Banking (Credit Reference Bureau) Regulations, 2020 (Kenya Law) (checked 13 October 2026)
