TransUnion (Credit Reference Bureau Africa Ltd) is licensed by the Central Bank of Kenya. Its consumer service is TransUnion Nipashe.
Steps
- Text your name to 21272, or download the TransUnion Nipashe app.
- Register by paying a once-off KES 50 to paybill 212121, with your ID number as the account number.
- Request your credit status; you are told whether it is good or default. You can also request a credit report or a clearance certificate.
Official contacts
Email keninfo@transunion.com or info@transunion.com; phone +254 768 262 495, +254 768 617 074, +254 768 253 748 or +254 706 565 285. Office: Delta Annex, 2nd Floor, Ring Road Westlands Lane, Nairobi.
TransUnion warns that it does not handle credit issues over social media or classifieds and does not charge to investigate disputes.
Frequently asked questions
What is the TransUnion CRB number?
Text your name to 21272, then register with KES 50 to paybill 212121.
Does TransUnion charge to fix my record?
No. TransUnion says it does not charge to investigate disputes.
More: CRB hub · CBK-licensed digital lenders · Guides
Sources
- TransUnion Kenya – Nipashe (checked 13 October 2026)
- Banking (Credit Reference Bureau) Regulations, 2020 (Kenya Law) (checked 13 October 2026)
