Equity’s X replies cover a few recurring topics.
Based on questions people sent to Equity Bank’s official X account (@KeEquityBank) and Equity Bank’s own replies, checked on 14 October 2026. Questions are paraphrased.
Reversals
Equity says reversals are typically completed within three working days, depending on the recipient bank’s approval and availability of funds.
Cheques
Equity-drawn cheques clear within 24 hours; other banks’ cheques after two working days.
App login
Clear the Equity Mobile app cache: Settings > Apps > Equity Mobile > Storage > Clear cache.
Phone number and diaspora
Change your number at a branch with your original ID; customers abroad use Equity’s diaspora link.
Debit card fee
Equity says the annual debit card fee applies to active cards.
Frequently asked questions
How long does an Equity reversal take?
Typically three working days, per Equity.
How long do cheques take to clear at Equity?
24 hours for Equity cheques; two working days for other banks.
Related: Equity Bank help hub
Sources: Equity on X, Equity Bank on X, 13 Oct 2026, Equity Bank on X, 10 Oct 2026, Equity Bank on X, 9 Oct 2026, Equity Bank on X, 7 Oct 2026. Last updated October 2026.
