Nairobi Water Help Hub: Bills, Meters and Connections

Nairobi Water questions in one place. We read the questions people send to @NairobiWater and Nairobi Water’s own replies, then grouped them into guides. Checked 14 October 2026.

Water flowing from a standpipe in Kenya – illustrating nairobi water help — Water flowing from a standpipe in Kenya. Photo: Queen Asali / CC BY-SA 4.0 via Wikimedia Commons

Nairobi Water guides

Nairobi Water Bills, Meters and Reconnection: What the Company Says

Frequently asked questions

How do I apply for a new connection?

Nairobi Water says through its online portal.

Sources

@NairobiWater on X (checked 14 October 2026)