We read the questions students and loanees send to HELB’s official X account (@HELBpage) and HELB’s own replies, then grouped them into guides. Every answer cites HELB itself; checked 14 October 2026.
HELB guides
- HELB Loan Stuck on “Allocated”? Why Disbursement Waits for the Dean (2026/27)
- HELB Batch Numbers and Disbursement 2026/27: Tuition vs Upkeep Explained
- HELB Mwallet “Insufficient Funds”, PIN Reset and Changing Your Phone Number
- HELB 2026/27 Applications: Deadlines, First-Time vs Subsequent, Scholarship
- HELB TVET Loans: Diplomas at Universities, Advancing Levels and Eligibility
- HELB KMTC Loan (Student Finance Scheme) 2026/27: What HELB Has Said
- HELB Clearance and Compliance Certificates: How to Get Them
- HELB 80% Penalty Waiver: What It Covers (and What It Does Not)
- HELB Repayment and CRB: Starting Repayment, Interest and Getting Your Status Updated
- HELB Jielimishe Loan and Postgraduate Funding: Who Qualifies and How It Works
- HELB Funds Sent to the Wrong Institution, Refunds and Cancelling Your Loan
Tools
Frequently asked questions
Why is my HELB loan stuck on allocated?
HELB says it is waiting for the Dean of Students to confirm you are in session; see our guide.
How do I contact HELB?
HELB’s contact centre is 0711 052 000 and contactcentre@helb.co.ke, per its website.
Sources
- HELB – Loanees FAQs (checked 14 October 2026)
- @HELBpage on X (checked 14 October 2026)
