Refund questions come mostly from employees with excess PAYE.
Based on questions people sent to KRA’s official X account (@KRACare) and KRA’s own replies, checked on 14 October 2026. Questions are paraphrased.
How to apply
Log in to iTax > Refunds > Income Tax; fill in bank details; on Claim details pick the refund type, tick the year, give a reason and upload the documents used to file (P9, insurance, exemption or mortgage certificates).
How long
KRA Care says refund processing has been extended to 120–180 days; for follow-up, email the acknowledgement receipt and documents such as the P9 to callcentre@kra.go.ke.
Frequently asked questions
How long does a KRA refund take?
KRA Care says 120–180 days.
What documents do I attach?
The documents used to file your return, e.g. P9, insurance or mortgage certificates.
Related: KRA help hub
