Mistakes made at cyber cafés lead many to ask how to fix a filed return.
Based on questions people sent to KRA’s official X account (@KRACare) and KRA’s own replies, checked on 14 October 2026. Questions are paraphrased.
Amended return steps
ITax > Returns > File Amended Return > select obligation and period > download the Excel sheet, set Type of Return to “Amended”, validate > upload the zip, plus supporting documents (P9, insurance, exemption certificates) > Submit.
P9 forms
KRA says the P9 comes from your employer – ask them for the year in question.
Withholding tax is not final
KRA says withholding tax is not a final tax: gross income is taxed at full rates (up to 35%) and the amount withheld is deducted.
Frequently asked questions
Can I correct a KRA return already filed?
Yes – file an amended return on iTax, per KRA.
Where do I get my P9?
From your employer.
Related: KRA help hub
