Full List of KeNHA Regional Offices and Contacts

Updated 26 October 2026

The Kenya National Highways Authority (KeNHA) runs Kenya’s national trunk roads through a head office at JKIA, ten regional offices and a set of corridor management offices. If you need to report a damaged highway, ask about a road project near you, follow up on a way leave or access road approval, or raise a complaint about a contractor, the regional office covering your area is usually the fastest route.

This list is taken from KeNHA’s own Regional Offices and Corridor Contacts page, its Contact Us page and its FAQs on kenha.co.ke. Phone numbers and postal addresses are given exactly as KeNHA publishes them. We have left out the names of regional directors because KeNHA’s own pages show different names for the same office, which usually means postings have changed and not every page has been updated. Ask for the regional director’s office rather than a named person.

KeNHA head office contacts

The headquarters is at Barabara Plaza, Blocks A and C, Jomo Kenyatta International Airport (JKIA), off Airport South Road along Mazao Road, opposite the Kenya Civil Aviation Authority offices.

The toll-free line is the best first call if you are not sure which region handles a road, because the stretch you are on may fall under a corridor office rather than the nearest regional town.

Full list of KeNHA regional offices and contacts

KeNHA’s FAQs say the Authority has ten regional offices: Nairobi, Western, North Eastern, Lower Eastern, Upper Eastern, North Rift, South Rift, Coast, Central and Nyanza. Each is run by a regional director and is reached through a dedicated rd. email address.

Two details are worth knowing before you dial. First, KeNHA lists the Nyeri office with a 061 landline, the same area code it shows for Kisumu, so if the landline does not connect, use the mobile number instead. Second, the Western region email appears on KeNHA’s page as rd.werstern with an extra r. If a message bounces, copy complaints@kenha.co.ke and the head office line so it still reaches the Authority.

KeNHA corridor offices

Alongside the regions, KeNHA runs corridor management offices for its busiest long-distance routes. The FAQs mention three corridor offices, while the contacts page lists four, Corridor A to Corridor D. All of them use the head office postal address.

Where KeNHA gives no phone number for a corridor office, call the head office or the toll-free line and ask to be put through.

What KeNHA does, and what it does not

KeNHA gets its mandate from the Kenya Roads Act, 2007. It designs, builds, rehabilitates and maintains national trunk roads, which are Class S, A and B roads. Class S roads link two or more cities and carry heavy, fast traffic. Class A roads are strategic routes to border crossings and international ports or airports. Class B roads link county headquarters and trading hubs to each other, to Nairobi and to Class A roads.

That means a pothole on a major highway is a KeNHA matter, but a pothole on an estate road or a feeder road usually is not. Rural and secondary roads fall under the Kenya Rural Roads Authority (KeRRA), urban roads under the Kenya Urban Roads Authority (KURA), and many smaller roads under county governments. Calling the right agency first saves a lot of back and forth.

Traffic offences, driving licences and number plates are handled by the National Transport and Safety Authority, not KeNHA. For those, see our guides on paying NTSA instant fines and checking a vehicle owner on NTSA TIMS.

Permits handled by KeNHA

KeNHA’s FAQs list four types of permits: exemption permits for abnormal or wide loads, directional signage approvals, way leave approvals for communication, power, water and sewer lines, and access road approvals. Permits are applied for strictly online through the KeNHA website, payment is by direct bank deposit or M-Pesa, and KeNHA says processing takes a maximum of five working days. Questions on a pending permit can go to kenhapermits@kenha.co.ke, with your regional office copied if the works are in its area.

Tolls, tenders and jobs

KeNHA oversees tolled highways such as the Nairobi Expressway, the 27.1 km road from Mlolongo to James Gichuru Road. For the wider toll plans on Nairobi’s bypasses, read our report on Treasury’s toll concessions for the Southern and Northern bypasses and the story on the James Gichuru to Rironi toll road investor.

Tenders are published in the tenders section of the KeNHA website. Internship applications go through the Public Service Commission, while students looking for attachment write directly to KeNHA’s Human Resource office with the documents their university requires. For current engineering and public sector openings, check the listings on JobinKenya.

How to report a road problem so it gets acted on

• Name the road and the nearest town or landmark, for example the A8 near a named market or junction.
• Describe the problem plainly: a pothole, a washed-out culvert, a missing guard rail, a broken street light or a stalled contractor.
• Attach a clear photo and, if you can, a map pin.
• Send it to the regional email for that area and copy complaints@kenha.co.ke.
• Keep the date and any reference number, and follow up by phone after a week.

Report bribery or extortion by anyone claiming to work for KeNHA to integrity@kenha.co.ke. If you see a crash or a road blocked by flooding, call the police or emergency services first, then let KeNHA know.

Frequently asked questions

How many regional offices does KeNHA have?

KeNHA says it has ten regional offices: Nairobi, Western, North Eastern, Lower Eastern, Upper Eastern, North Rift, South Rift, Coast, Central and Nyanza, plus corridor management offices for major routes.

What is the KeNHA toll-free number?

KeNHA lists 0800 211244 as its toll-free line. The head office can also be reached on 020 4954000 or 0700 423606.

Where is the KeNHA head office?

At Barabara Plaza, Blocks A and C, JKIA, off Airport South Road along Mazao Road in Nairobi, opposite the Kenya Civil Aviation Authority.

How do I report corruption involving KeNHA staff?

Email integrity@kenha.co.ke with as much detail as you can, including dates, places and any names or reference numbers.

Does KeNHA repair estate and county roads?

No. KeNHA handles national trunk roads (Class S, A and B). Rural roads fall under KeRRA, urban roads under KURA, and many local roads under county governments.

How long does a KeNHA permit take?

KeNHA says permits take a maximum of five working days, and applications are made only online through its website.