Official contact details for Co-operative Bank, including its M-PESA paybill, SWIFT code, customer care numbers, email and head office address. Contact details come from the Central Bank of Kenya’s directory of licensed banks; paybill and SWIFT details come from the bank’s own website.
Co-operative Bank at a glance
| Licensed name | Co-operative Bank of Kenya Limited |
|---|---|
| M-PESA Paybill | 400200 |
| SWIFT / BIC code | KCOOKENA |
| Telephone | +254-20-3276000, 2776000, 0711049000, 0732106000 |
| customerservice@co-opbank.co.ke | |
| Website | www.co-opbank.co.ke |
| Head office | Co-operative House, 4th Floor Annex, Haile Selassie Avenue, Nairobi |
| Postal address | P. O. Box 48231 – 00100 Nairobi |
| Branches (per CBK) | 184 |
| Licensed | 1st July 1968 |
How to deposit to Co-operative Bank from M-PESA
- Open M-PESA and choose Lipa na M-PESA, then Pay Bill.
- Enter business number 400200.
- Enter your Co-operative Bank account number as the account number.
- Enter the amount and your M-PESA PIN, then confirm.
M-PESA charges for paybill payments depend on the business. See our M-PESA charges calculator for send and withdrawal fees.
Receiving money from abroad
For international transfers into a Co-operative Bank account, the sender needs the SWIFT/BIC code KCOOKENA, your full name as on the account, and your account number. Some banks use branch-specific SWIFT codes for certain branches; confirm with your branch for large or time-sensitive transfers.
Loan repayments
Planning a loan with Co-operative Bank? Estimate your monthly instalments with our Co-operative Bank loan calculator, or compare lenders on the bank loan calculators page.
Frequently asked questions
What is the Co-operative Bank M-PESA paybill number?
400200. Use your Co-operative Bank account number as the account number.
What is the Co-operative Bank SWIFT code?
KCOOKENA, as published by the bank.
How do I contact Co-operative Bank customer care?
CBK’s directory lists +254-20-3276000, 2776000, 0711049000, 0732106000 and email customerservice@co-opbank.co.ke.
Is Co-operative Bank licensed by the Central Bank of Kenya?
Yes. Co-operative Bank of Kenya Limited appears in CBK’s directory of licensed commercial banks (July 2026).
Sources
- CBK – Directory of Licensed Commercial Banks (July 2026) (checked 13 October 2026)
- Co-operative Bank – M-PESA paybill (checked 13 October 2026)
- Co-operative Bank – SWIFT code (checked 13 October 2026)
