Updated 19 October 2026
Quick answer: call KASNEB on 020 4923000, 0722 201214 or 0734 600624, or email info@kasneb.or.ke. The head office is Kasneb Towers on Hospital Road, Upper Hill, Nairobi. KASNEB also runs desks in 11 Huduma Centres, from Nairobi GPO to Mombasa, each with its own phone and email, listed below.
KASNEB Head Office Contacts
| Channel | Details published by KASNEB |
|---|---|
| Telephone | 020 4923000 |
| Mobile | 0722 201214 / 0734 600624 |
| General email | info@kasneb.or.ke |
| Physical address | Kasneb Towers, Hospital Road, Upper Hill, Nairobi |
| Postal address | P.O. Box 41362-00100, Nairobi |
| Social media | Facebook: Kasneb; Instagram: Kasnebofficial; X: @KasnebOfficial; YouTube: KASNEB Official; LinkedIn: KASNEB Kenya |
KASNEB Email Addresses by Query
KASNEB publishes separate inboxes for specific issues. Writing to the right one usually gets a faster answer than the general email.
| What you need | |
|---|---|
| General enquiries | info@kasneb.or.ke |
| Complaints | complaints@kasneb.or.ke |
| Customer feedback | customerfeedback@kasneb.or.ke |
| Certificate requests and posting | certificates@kasneb.or.ke |
| Reporting corruption | integrity@kasneb.or.ke |
| Access to information requests | request@kasneb.or.ke |
| E-library access | library@kasneb.or.ke |
KASNEB Huduma Desk Contacts
If you are outside Nairobi, or want help in person with registration, booking or certificates, the Huduma desks are the closest KASNEB offices. These are the numbers KASNEB lists for each desk.
| Huduma Centre | Phone | |
|---|---|---|
| Nairobi GPO | 0701 699013 / 0737 315992 | nairobigpo@kasneb.or.ke |
| Nyeri | 0701 698213 / 0737 256315 | nyeri@kasneb.or.ke |
| Kisumu | 0701 699026 | kisumu@kasneb.or.ke |
| Nakuru | 0795 431440 | nakuru@kasneb.or.ke |
| Kisii | 0701 711465 / 0737 543023 | kisii@kasneb.or.ke |
| Eldoret | 0701 713366 | eldoret@kasneb.or.ke |
| Kakamega | 0711 576755 / 0788 697219 | kakamega@kasneb.or.ke |
| Kitale | 0711 574155 / 0752 418329 | kitale@kasneb.or.ke |
| Meru | 0748 519318 / 0788 388083 | meru@kasneb.or.ke |
| Thika | 0714 146756 | thika@kasneb.or.ke |
| Mombasa | 0701 699078 | mombasa@kasneb.or.ke |
KASNEB Rwanda Office
KASNEB also has an office in Kigali: University of Kigali Building, Remera Campus, KG3 Street, Block 2, P.O. Box 630 Kigali. Phone +250 782 569 862, email kigalioffice@kasneb.or.ke.
Does KASNEB Have a WhatsApp Number?
KASNEB’s official contacts page does not list a WhatsApp number. It lists phone lines, email addresses and its social media accounts. Be careful with WhatsApp numbers shared in student groups that claim to be KASNEB, especially ones offering to “fix” results, sell exam papers or speed up certificates for a fee. Report such offers to integrity@kasneb.or.ke.
How to Get Help Fastest
- Have your registration number ready. Every KASNEB query about exams, fees or results starts with it.
- Use the student portal first for booking, payments and results, then contact KASNEB if something does not update.
- Pick the right email from the table above, and attach evidence such as a payment receipt or screenshot.
- Visit a Huduma desk if the problem needs documents checked in person.
- Escalate to complaints@kasneb.or.ke if you have not had an answer within a reasonable time, quoting your earlier email.
Common Questions Students Ask KASNEB
Entry requirements
KASNEB’s FAQ sets these minimums: a KCSE mean grade of C+ for professional courses such as CPA, C- for diploma courses, and D plain for the Certificate in Accounting and Management Skills (CAMS). Post-professional courses need a KASNEB professional qualification or a university degree.
Exam sittings
KASNEB holds exams three times a year, in April, August and December.
Certificates
KASNEB says certificates are ready within four months of results for the qualification or part. You must collect yours in person. Or you can ask for it to be posted by emailing certificates@kasneb.or.ke with a copy of your national ID, your postal address and code, and your phone number. KASNEB does not issue copies of certificates. It can give a confirmation letter of your exam history instead.
Exemptions
Exemptions are granted paper by paper. You apply with supporting documents and pay the exemption fee set out in KASNEB’s exemption guide.
Budgeting for a KASNEB Course
KASNEB publishes its fee structure on its website under student resources. Check it before you register, because registration, exam and exemption fees are charged separately. For a wider look at what a finance or accounting path costs, see our cost of studying commerce in Kenya guide. University students funding a parallel course can check their loan status on the HELB student portal. And once you qualify, you can look for accounting and finance jobs on JobinKenya.
Last verified: October 2026, from kasneb.or.ke contacts, Huduma desk and FAQ pages.
Frequently Asked Questions
What is the KASNEB customer care number?
KASNEB lists 020 4923000, 0722 201214 and 0734 600624 for its head office.
What is the KASNEB email address?
The general email is info@kasneb.or.ke. Use complaints@kasneb.or.ke for complaints and certificates@kasneb.or.ke for certificates.
Where are the KASNEB offices?
The head office is Kasneb Towers, Hospital Road, Upper Hill, Nairobi. KASNEB also has desks in 11 Huduma Centres and an office in Kigali, Rwanda.
Can someone collect my KASNEB certificate for me?
No. KASNEB asks candidates to collect certificates in person. Or you can request posting by email to certificates@kasneb.or.ke with a copy of your ID.
How many times a year are KASNEB exams held?
Three times a year, in April, August and December.
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