Most mentions of @KenyaPower_Care are outage reports. Here is how to make yours count.
Based on questions customers sent to Kenya Power’s official customer-care X account (@KenyaPower_Care) and Kenya Power’s own replies, checked on 14 October 2026. Questions are paraphrased.
How to report
Kenya Power says you can report an outage on *977# or the MyPower app. On X it asks for your meter/account number (and sometimes a landmark like a school or church). Keep the reference number it gives you to track progress.
Check planned maintenance first
Kenya Power posts the next day’s planned maintenance areas on its X page every evening.
Faulty transformer = no timeline
Where a transformer is faulty, Kenya Power says it cannot give a specific timeline because repair or replacement is complex.
Bribes and fake staff
To report staff asking for bribes, Kenya Power points customers to the whistle-blower tab on its website. It also says you can verify staff or contractors on the MyPower app. Do not post your phone number publicly – Kenya Power asks customers to delete it.
Frequently asked questions
How do I report a Kenya Power blackout?
Dial *977# or use the MyPower app, or send your meter/account number to @KenyaPower_Care.
When will power be restored?
Kenya Power does not give fixed times; for faulty transformers it says it cannot provide a timeline.
How do I report a bribe?
Use the whistle-blower tab on kplc.co.ke, per Kenya Power.
Related: Kenya Power help hub · Tokens not received · Why you get fewer units
Sources: Kenya Power on X, Kenya Power on X, 30 Sep 2026, Kenya Power on X, 13 Oct 2026. Last updated October 2026.
