Kenindia Assurance Contacts 2026: Customer Care Number, Email and Branches

Updated 21 October 2026

Quick answer: Kenindia Assurance’s customer care number is 0111 101 000 (the company also lists 0111 101 600, shown on its site as “0111101000/600”). The main email is kenindia@kenindia.com, and the head office is at Kenindia House, Loita Street, Nairobi (P.O. Box 44372-00100). Kenindia runs 15 offices, including branches in Mombasa, Kisumu, Eldoret, Nakuru, Nyeri, Thika, Machakos, Meru and Kisii. Its website does not publish an M-Pesa paybill or a WhatsApp number.

All details below are taken from Kenindia’s own website (contact page, FAQs, about page and careers page), checked on 19 October 2026. We haven’t copied numbers from directories, so if a line isn’t here, Kenindia doesn’t publish it.

In this guide

1. Kenindia Contacts at a Glance
2. Kenindia Branches and Offices
3. What Kenindia Insures
4. How to Pay Your Kenindia Premium
5. How to Make a Claim With Kenindia
6. Lost Your Policy Document?
7. Tax Relief on Kenindia Life Policies
8. Other Insurers' Contacts
9. Frequently Asked Questions

Kenindia Contacts at a Glance

Channel	Detail
Main phone	0111 101 000 / 600 (from abroad, +254 111 101 000)
Email	kenindia@kenindia.com (the site footer also shows kenindia@kenindia.co.ke)
Head office	Kenindia House, Loita Street, Nairobi
Postal address	P.O. Box 44372-00100, Nairobi
Customer portal	eportal.kenindia.com
Jobs portal	kenindiahr.peopleshr.com/jobportal
Social media	Facebook (KenindiaAssurance), Instagram (kenindiaassurance), X (@KenindiaKE)
M-Pesa paybill	Not published on Kenindia’s website
WhatsApp	Not published on Kenindia’s website

Kenindia Branches and Offices

Kenindia lists every office with the main number 0111101000 followed by one or more short numbers after a slash. Those are each office’s own lines or extensions. If you dial the main line, ask the switchboard for the branch and quote that number.

Office	Address	Phone (as listed by Kenindia)	P.O. Box
Head Office	Kenindia House, Loita Street, Nairobi	0111101000/600	44372-00100 Nairobi
Life Department	Kenindia House, 10th Floor, Loita Street	0111101000/600	13037-00100 Nairobi
Nairobi Branch 1	Kenindia House, 11th Floor, Loita Street	0111101000/600	40512-00100 Nairobi
Nairobi Branch 2	Kenindia House, 11th Floor, Loita Street	0111101000/600	44666-00100 Nairobi
Enterprise Road	G.T. Bank House, 1st Floor, Bamburi Road	0111101000/452	27650-00506 Nairobi
Westlands	Fortis Tower, 3rd Floor, Woodvale Grove	0111101000/402/403	14624-00800 Nairobi
Mombasa	Imaara Building, Mezzanine Floor (M1), Dedan Kimathi Avenue, Kizingo	0111101000/718/714	90037-80100 Mombasa
Kisumu	Mega Plaza	0111101000/521/522	1907-40100 Kisumu
Eldoret	Kenindia Plaza, 2nd Floor, Oginga Odinga Street	0111101000/551/553	2103-50100 Eldoret
Nakuru	Giddo Plaza	0111101000/581/582	2620-20100 Nakuru
Nyeri	Rupshi Chambers	0111101000/612	884-100 (as listed)
Thika	Thika Arcade	0111101000/602	7478-00100 (as listed)
Machakos	Utisi House, 2nd Floor	0111101000/702	971-90100 Machakos
Meru	Twin Plaza, Ghana Street	0111101000/622	230-60200 Meru
Kisii	Not published	0111101000/503/502	1081-40100 Kisii

Kenindia’s contact page gives no street address for the Kisii branch, and the Nyeri and Thika box numbers are shown exactly as Kenindia publishes them. Call the main line to confirm the exact office before you visit.

What Kenindia Insures

Kenindia was formed on 6 December 1978 when Indian insurance companies operating in Kenya merged, with backing from local investors. It is regulated by the Insurance Regulatory Authority (IRA) and sells both general and life cover. Its website groups products like this:

• Motor: private, commercial and PSV cover, at third party, third party fire and theft, or comprehensive level.
• Business and property: fire, burglary, all risks, engineering, goods in transit, cash in transit, marine, plate glass, bonds, fidelity guarantee, public liability, professional indemnity, carrier’s legal liability and work injury benefits (WIBA).
• Life plans: 15 Years Money Back, Academic Advantage, Education Endowment, Anticipated Whole Life, Bima Account, Capital Advantage, Christmas Bonus, Dynamic, Economic and Multiple Advantage, Kumi Bora, Nguzo ya Jamii and term assurance.
• Medical: a corporate health plan, Health Save Plan and an individual or family plan.
• Corporate: staff retirement benefit schemes and group life and personal accident cover.

On size, Kenindia’s about page reports combined gross written premium of KSh 13.7 billion in 2021, KSh 11.1 billion in 2022 and KSh 13.1 billion in 2023. For how that compares with the market leaders, see our list of the top insurance companies in Kenya.

How to Pay Your Kenindia Premium

Kenindia’s FAQ says premiums can be paid at any of its branches by cash, cheque or banker’s order, or deducted through your employer (check-off). Life premiums can be paid monthly, quarterly, half-yearly or yearly.

Because no paybill appears anywhere on Kenindia’s website, don’t pay a number someone sends you by SMS or WhatsApp. Ask your branch or agent for the official payment details in writing and always quote your policy number. Kenindia stresses the policy number in its FAQ, since it is how your payment and any claim are matched to you.

If You Miss a Premium

Kenindia’s FAQ says that if premiums aren’t paid within the grace period, cover is suspended and the policy lapses until it is reinstated. If you’re struggling to pay, contact your branch before the grace period runs out.

How to Make a Claim With Kenindia

1. Report the loss quickly by calling 0111 101 000 or visiting the branch that handles your policy.
2. Get the right claim form. Kenindia’s website has a Claim Forms section under Downloads, separate from its life and general proposal forms.
3. Attach supporting documents such as a police abstract for motor accidents and theft, photos, repair estimates and your policy document.
4. For life claims, Kenindia’s FAQ says the letter notifying the company of a death must come from the family or the named beneficiary.

For motor claims involving another vehicle, it helps to check a vehicle owner on NTSA so you have the correct owner’s details for your claim form.

Lost Your Policy Document?

Kenindia’s FAQ says you must inform the company in writing as soon as possible. You’ll need the policy document for claims, policy loans and any changes, so the company also suggests telling your spouse, parent or children where it is kept.

Tax Relief on Kenindia Life Policies

According to Kenindia’s FAQ, life policies that started in January 2003 or later and run for at least 10 years qualify for insurance relief of 15% of the annual premium, up to a maximum of KSh 60,000 a year. Ask for a premium certificate if your employer applies the relief through PAYE.

Other Insurers’ Contacts

Comparing providers? See the AAR Insurance contacts, Heritage Insurance contacts and Monarch Insurance contacts pages, or our list of critical illness insurance providers. Insurance jobs, including roles at underwriters and brokers, are posted on JobinKenya.

Frequently Asked Questions

What is the Kenindia customer care number?

0111 101 000, with 0111 101 600 also listed. From outside Kenya, dial +254 111 101 000.

Where is Kenindia’s head office?

At Kenindia House on Loita Street in Nairobi CBD. The life department is on the 10th floor and Nairobi branches 1 and 2 are on the 11th floor.

Does Kenindia have an M-Pesa paybill?

Kenindia’s website does not publish one. Its FAQ lists branch payments by cash, cheque, banker’s order and employer check-off. Confirm any other method with your branch.

How many branches does Kenindia have?

Its contact page lists 15 offices: the head office, the life department, two Nairobi branches, Enterprise Road and Westlands, plus Mombasa, Kisumu, Eldoret, Nakuru, Nyeri, Thika, Machakos, Meru and Kisii.

Does Kenindia have a WhatsApp number?

None is published on its website. Use the main line, email or its official Facebook, Instagram and X accounts.

How do I apply for a job at Kenindia?

Kenindia’s careers page says all cover letters and CVs must go through its jobs portal, kenindiahr.peopleshr.com/jobportal, stating the job category in the cover letter.

Last verified Oct 2026 against Kenindia Assurance’s contact, FAQ, about and careers pages.