Updated 28 October 2026
Platinum Credit contacts: the customer care and call centre lines are 0709 900 000 and 0730 900 000, and the head office landline is 0706 644 442. Email online@platinumcredit.co.ke for new loan enquiries and feedback@platinumcredit.co.ke for existing account questions. The head office is at International Life House, Mezzanine Floor, Mama Ngina Street, Nairobi. Platinum Credit’s branch map lists about 100 check-off loan offices plus separate logbook, SME, MKodi, Maziwa and Stock 24/7 branches. Last verified Oct 2026.
Updated October 2026. Source: Platinum Credit’s own Contact Us and Find a Branch pages on platinumcredit.co.ke, read 28 October 2026. Platinum Credit does not publish a customer care WhatsApp number or branch phone numbers on these pages.
In this guide
Platinum Credit contacts at a glance
| Need | Contact |
|---|---|
| Customer care and call centre | 0709 900 000 or 0730 900 000 |
| Head office landline | 0706 644 442 |
| New loans, sales and free quotes | online@platinumcredit.co.ke |
| Existing customer accounts and service | feedback@platinumcredit.co.ke |
| Administration (not account issues) | info@platinumcredit.co.ke |
| Data protection requests | data.protection@platinumcredit.co.ke |
| Jobs | careers@platinumcredit.co.ke |
| Head office | International Life House, Mezzanine Floor, Mama Ngina Street, P.O. Box 73304-00200, Nairobi |
Platinum Credit loan products
The products listed on Platinum Credit’s website are: Check Off Loan, Logbook Loans, Wezesha Express, SME Loans, Landlord Loans, Import Duty Financing, Direct Import Financing, Dairy Financing, Insurance Premium Financing and Stock 24/7. Each product has its own branch network, which is why the branch map is split into categories.
Before you sign, ask for the total cost of the loan in writing (interest, fees and insurance) and work out the monthly repayment yourself. Our car loan and logbook loan calculator helps you test the numbers.
Platinum Credit check-off branches
These are the “Check Off Branches” on Platinum Credit’s branch map, with the address each one gives. Phone numbers are not published per branch, so call 0709 900 000 to confirm a branch before you visit.
| Branch | Address or landmark |
|---|---|
| Bondo | Yieke Building, 1st Floor, Next To KCB Bank |
| Bungoma | African Institute Building Directly Opposite The Bungoma Bus Station Entrance. |
| Burnt Forest | Ngoja Guest House, Ground Floor Next To Bus Stage |
| County | International Life House Mezzanine Floor,mama Ngina Street. |
| Dagoretti CS | Senior Building 2nd Flr |
| Eldama Ravine | Rosa Plaza, 2nd Floor |
| Eldoret | Veecam House,2nd Floor,eldoret |
| Emali | Mbilo House 1st Floor. |
| Embu | Beekay Building Second Floor, Along Embu Kiritiri Road, Above Housing Finance. |
| Engineer | Engineer Town Nyandarua County Digital House, Second Floor. |
| Garissa | Along Harambee Rd,Next To Jamia Mosque Opp Bayussuf Auto Spare |
| Head Office CS | International Life House Mezzanine Floor, Mama Ngina Street, |
| Hola | Coaster Building 1st Floor Rm 6. Laza-mikimduni Road |
| IHL CS | International Life House, Ground Floor, Next To Stanbic Bank Off City Hall Road |
| Iten | Soin Plaza 1st Floor, Iten- Kabarnet Road |
| Kabarnet | Lelbatai House, 1st Floor |
| Kajiado | Tatuma Building, Ground Floor, Next To Kajiado Matatu Terminal/stage |
| Kakamega | Mega Mall, Kakamega Webuye High Way 2nd Floor Next To NHIF Office. |
| Kapenguria | Peves Building, 1st Floor. |
| Kapsabet | Tiryo Plaza, 2nd Flr Next To Real Hospital |
| Kapsowar | Former NHIF Building, After KCB Bank Next To Pandaptai Fashions. |
| Karatina | Cedar Plaza, Kibaki Street, 2nd Floor Room B02 Opposite Karatina Market |
| Kehancha | Stake Society Sacco Building 1st Floor, Kehancha. |
| Kericho | Green Square Mall – 1st Floor |
| Keroka | Keroka Plaza Building Opposite General Hospital 3rd Floor |
| Kerugoya | Karuhiu Building, Opposite Posta Kubetu Plaza, 1st Floor. |
| Kiambu | Kenyatu Annex First Floor Room No 14 Opposite Equity Bank Kiambu Branch |
| Kibwezi | Sky Vision Complex, 1st Floor Room No 1. Opp Chullu Bookshop |
| Kigumo (Kenol) | Mumbi Plaza, Ground Floor, Rm 1 Along Thika-Nyeri Highway |
| Kikuyu | Eureka Business Centre 2nd Floor Opposite KWFT |
| Kilgoris | Dawamu Plaza Almost KCB Bank |
| Kilifi | Titanic Supermaket Building, Biashara Street |
| Kilungu | Joyland Building, 1st Floor – Nunguni Town |
| Kimilili | KCB Bank House 1st Floor |
| Kinango | Bebora Plaza, 1st Flr, Samburu Junction, Kinanngo Market. |
| Kisii | Acacia Plaza, 2nd Floor |
| Kisumu | Jubilee Insurance Hse, 2nd Flr, Angawa Street |
| Kisumu CS 2 | Guilders Plaza 2nd Floor |
| Kitale | Mega Centre, Ground Floor. |
| Kitengela CS | Enchipai Center 1st Floor Room No 22, Opposite Hotel Nomad |
| Kitui | Muli Mall Building, Opposite Equity Bank, 1st Flr, Room 93 And 87 |
| Kwale | Next To Emirates Bookshop, Market Rd, Opposite Kwale Medicare Centre |
| Lamu | New Star House First Floor Hindi Town |
| Lodwar | Dafabotaz Plaza, Ground Floor. |
| Loitoktok | Equity Bank Building, 2nd Floor. |
| Lokichar | The Arid Pillar House Opposite Dubai Stores |
| Lumakanda | Lumakanda Town Ship Cambrigde Plaza House Ground Flr Room 1 |
| Machakos | T-ten Building First Floor Room No. 2 |
| Makueni | T-ten Building First Floor Suite 2 And 3. |
| Malaba | Jaki Plaza 2nd Floor Room No: 4 |
| Malindi | Malindi Complex Building, 1st Flr, Left Wing |
| Mama Ngina | International Life House, Ground Floor |
| Mandera | Haji Mohamoud Building |
| Maralal | Mwisho Mwisho Building, 1st Floor |
| Marigat | Marigat Town Plaza First Floor Next To Skyline Sacco |
| Marsabit | Total Plaza, 2nd Floor Next To Bassmatt Supermarket |
| Masalani | Sunset Lodge Building On Your Way To Masalani Pri Schoool |
| Matunda | Lee Luxury Mall 1st Floor Along Eldoret-Kitale Highway. |
| Matuu | Free Market Stalls Room No. 13 Along Thika-Garissa Rd |
| Maua | Huduma House, 1st Floor, Opposite Dhabiti Sacco, Maua Town |
| Mbale | Mungoma Plaza 2nd Floor, Above Sairam Supermarket |
| Mbita | Agiro Plaza, Ground Floor. Homa Bay-Mbita Highway. |
| Mbooni | Kitunduni Building, Next To Kwetu Sacco, Kikima Town. |
| Meru CS | Rumatho House 1st Floor Next To Absa Bank |
| Migori | National Bank Building, Amacus House 2nd Floor. Next To Sunaton Hotel. Along Kisii- Isebania Highway. |
| Minjila | Malindi-Lamu Junction |
| Moi Avenue | Nairobi CBD, Union Towers, 1st Floor Along Moi Avenue |
| Molo | Mtumishi House, Ground Floor. |
| Mombasa | Ambalal Hse, Ground Flr, Nkurumah Road |
| Moyale | Sheriffe Building, 1st Floor. |
| Mpeketoni | Mpeketoni Town, Capital Cafe 1st Floor |
| Muranga | Ngeka Center, 1st Floor, Room No.6, Opposite National Oil Petrol Station |
| Mutomo | Top Life Building |
| Mwingi | Osa Vinya Building, 1st Flr |
| Naivasha | Biashara Plaza, 3rd Floor, Room 116, Biashara Road. |
| Nakuru | Riva Plaza, 2nd Flr, Kenyatta Avenue |
| Nanyuki | Kio House Room 21 |
| Narok | Olmaa Plaza 2nd Floor. |
| Nyahururu | Nyandarua House First Floor, Next To Cleanshelf Supermarket Or Shell Petrol Station |
| Nyamira | Nyamira Town At Shivlings Building |
| Nyeri | Lymo Plaza 1st Floor Office No. 1.5, Opposite Grand Batian Hotel Gakere Road. |
| Olenguruone | Dubai Building Olenguruone Kiptagich Rd, 1st Floor Next To Kenya Women Finance Trust. |
| Ol Kalou | Data House Opposite Nuclear Petrol Station, First Floor |
| Oyugis | Timon Stores Building Ground Floor Wing A |
| Rongai CS | Tyme Suites R202, Next To Barclays Bank, Absa |
| Siaya | Realtors Building Opposite KCB Bank. |
| Sigor | Chepkosir Building Sigor Centre |
| Sotik | Bajaj Building, First Floor Next To Kilimanjaro Hotel |
| Takaba | Opposite Alnasirr Hotel |
| Tala | Mauathimo Plaza, 1st Floor, Room B4. |
| Taveta | Triple J Building 1st Floor |
| Thika | Coconut Grill Hotel Next To Quick Mart Supermarket |
| Tseikuru | Next To Transnation Sacco |
| Ukunda | Matuga Plaza First Flr. |
| Union Towers | Union Towers, 1st Floor, Moi Avenue |
| Utawala | Kimson Building 2nd Floor Next To Quick Mart Supermarket |
| Utawala CS/LBF | Kimson Building 2nd Floor, Next To Tumaini Supermarket |
| Voi | Porters House, Ground Floor, Next To KRA Office |
| Wajir | Ashabito Shopping Mall 1st Floor, Room No: 22 Opposite Equity Bank, Khorey Street |
| Westlands CS | Centro House Second Floor Westlands Near Sankara Adjacent To Shell Petrol Station |
Logbook, SME and other Platinum Credit branches
The other branch categories on the map, by town:
- Logbook loan branches (67 entries): Applewood, Bomet, Bungoma, Buruburu, Busia, Caxton, Chuka, Dagoretti, Eldoret, Eldoret CBD, Emali, Embu, Garissa, Head Office, Homabay, IHL, Isiolo, Iten, Kabarnet, Kajiado, Kakamega, Kapsabet, Kenol, Kericho, Kiambu, Kikuyu, Kilifi, Kimilili, Kisii, Kisumu, Kitale, Kitengela, Kitui, Landhies, Lodwar, Machakos, Makueni, Malindi, Mama Ngina, Maua, Mbale, Meru, Migori, Mombasa, Muranga, Mwingi, Naivasha, Nakuru, Nanyuki, Narok, Ngong, Nyahururu, Nyamira, Nyeri, Olkalou, Oyugis, Rongai, Ruiru, Siaya, Sotik, Thika, Ukunda, Union, Utawala, Voi, Westlands. The map notes there is no staff at the Lodwar logbook branch at the moment.
- Biashara (SME) branches (32): Bomet, Bungoma, Buruburu, Busia, Chuka, Eldoret, Eldoret Downtown, Embu, IHL, Kajiado, Kakamega, Kapsabet, Karatina, Kawangware, Kehancha, Kimilili, Kisii, Kisumu, Kitale, Landhies, Malaba, Mbale, Migori, Nakuru, Narok, Nkubu, Nyahururu, Oyugis, Rongai, Sotik, Thika, Utawala.
- MKodi branches (12): Applewood, Dagoretti, Eldoret, IHL, Kakamega, Kisii, Kisumu, Kitengela, Nakuru, Rongai, Thika, Westlands.
- Maziwa (dairy) branches (15): Burnt Forest, Elburgorn, Engineer, Kachibora, Kaplong, Keringet, Kesogon, Kiminini, Kipkaren, Moiben, Moisbridge, Mosoriot, Strawback, Tumanini, Ziwa.
- Stock 24/7 branches (15): Buruburu, Embu, HQ, Kiambu, Kikuyu, Kitengela, Machakos, Meru, Mt. Kenya – Nyeri, Muranga, Nanyuki, Rongai, Ruiru, Thika, Utawala.
Several towns host more than one category in the same building (for example Nakuru, Kisumu and Mombasa), so ask for the product desk you need.
How to reach Platinum Credit customer care fastest
- Call 0709 900 000 or 0730 900 000 with your ID number and loan account number ready.
- Email feedback@platinumcredit.co.ke for statements, balances or disputes, so you have a written record.
- Visit the branch that issued your loan if you need to sign documents or collect a logbook after clearing a loan.
- Use the Grievance Reporting and Whistleblower links on the website for serious complaints about staff conduct.
Check the lender before you borrow
Whatever lender you use, confirm its licence status yourself rather than relying on adverts. Our guide on how to check if a lender is licensed by CBK shows the steps, and the CBK licensed digital lenders list covers digital credit providers. For check-off loans, our check-off loan calculator shows what a deduction from your payslip would cost.
Scam warning: pay loan repayments only through the channels on your loan agreement. Nobody from a lender should ask you to send an “approval fee” to a personal M-Pesa number.
Platinum Credit contacts: frequently asked questions
What is the Platinum Credit customer care number?
0709 900 000 or 0730 900 000. The head office landline is 0706 644 442.
Where is the Platinum Credit head office?
International Life House, Mezzanine Floor, Mama Ngina Street, Nairobi.
What is the Platinum Credit email address?
online@platinumcredit.co.ke for new loans and feedback@platinumcredit.co.ke for existing customers.
Does Platinum Credit have a WhatsApp number?
Its contact page does not list one. Use the phone lines or email.
How many Platinum Credit branches are there?
The branch map lists about 100 check-off branches, plus 67 logbook, 32 SME, 12 MKodi, 15 Maziwa and 15 Stock 24/7 entries, many sharing the same buildings.
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