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How to File KRA Returns via WhatsApp

Kenyan office worker at a computer – How to File KRA Returns via WhatsApp
Kenyan office worker at a computer. Photo: Moritz Poll / CC BY-SA 4.0 via Wikimedia Commons

Updated 17 October 2026

KRA has offered assisted filing channels including WhatsApp for eligible simple cases. Availability changes, so start from KRA published contacts only.

  1. Save the official KRA WhatsApp contact from kra.go.ke.
  2. Start the chat and follow the tax return prompts.
  3. Authenticate with PIN and OTP as asked.
  4. Confirm the acknowledgement.
  5. If the bot cannot handle your case, file on iTax.

Standard path: file on iTax.

About Author

Norah Waceke is a business journalist and editor at Business Radar with more than eight years of experience covering Kenya's economy, companies and markets. She previously worked at Kenyans.co.ke, one of the country's leading digital news platforms, where she reported on business, finance and current affairs. A graduate of Multimedia University of Kenya, Norah focuses on clear, accurate reporting that helps readers understand the money stories shaping their lives and businesses.

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