Updated 2 November 2026
Prudential Life Kenya contacts: the customer care number is 0719 075 000 (also on WhatsApp), and its email is customer.service@prudentiallife.co.ke. The head office is on the Ground Floor of Vienna Court, State House Crescent, off State House Road in Nairobi. It also has a customer service centre on Wabera Street in Nairobi CBD and branches in Mombasa, Kisumu, Eldoret and Nakuru.
Prudential Life Assurance Kenya Limited is a life insurer and a member of the UK-listed Prudential plc group. It is regulated by the Insurance Regulatory Authority. This page lists all the Prudential Life Kenya contacts the company publishes on prudentiallife.co.ke, plus the key facts on its main products. All details were checked on November 1, 2026.
Prudential Life Kenya Contacts at a Glance
| Channel | Details |
|---|---|
| Customer care | 0719 075 000 |
| 0719 075 000 (the website’s WhatsApp button uses this number) | |
| customer.service@prudentiallife.co.ke | |
| Head office | Ground Floor, Vienna Court, State House Crescent, off State House Road, Nairobi |
| Online | Enquiry form on the Contact Us page (general, media and careers topics) and a call-back form on the home page |
Prudential Life Kenya Contacts by Branch
These are the Prudential Life Kenya contacts for walk-in service, from the company’s Locations page.
| Office | Address |
|---|---|
| Head office, Nairobi | Ground Floor, Vienna Court, State House Crescent, off State House Road |
| Customer service, Nairobi CBD | 1st Floor, Prudential Life Assurance Building, Wabera Street |
| Mombasa | Ground Floor, Old Cannon Towers, Moi Avenue |
| Kisumu | Wing A, Alpha House, Oginga Odinga Street |
| Eldoret | 1st Floor, Imperial Court, Waiganjo Street, off Uganda Road |
| Nakuru | Ground Floor, Room 28, Giddo Plaza, Eldoret-Nakuru Highway |
Prudential Life Kenya Contacts for Payments: Paybill
Prudential’s website does not publish an M-Pesa paybill number. Most life policies are paid by check-off, standing order or a paybill given in your policy documents. If you don’t have one, call 0719 075 000 and ask for the paybill and account number in writing. Pay only to a number the company confirms, and never send premiums to an agent’s personal line. Our guide to paying a paybill explains the account-number mistakes that delay payments.
Prudential Life Kenya Products
| Plan | What it does | Key limits Prudential publishes |
|---|---|---|
| PRUTerm | Lump sum on death, critical illness or total and permanent disability | KSh 1 million to KSh 80 million; entry age 18 to 60; premiums for 5 to 25 years, cover ending by age 75 |
| PRUCritical Care | Lump sum on first diagnosis of a listed critical illness | KSh 1 million to KSh 15 million; entry age 18 to 60; terms of 5 to 20 years, cover to age 65 |
| PRUHospiCash | Daily cash while you are in hospital | Up to KSh 20,000 a day for the main member and spouse aged 18 to 55, for up to 30 days a year |
| PRULife | Whole-of-life cover, single or joint, with an optional critical illness benefit | Plan B pays 50% on critical illness and 50% on death |
| PRUSelect | Savings plan with life cover | KSh 100,000 to KSh 80 million; 1 to 9 guaranteed cash pay-outs; terms of 10 to 20 years |
| PRUDahari-Dumu | Short-term savings plan that does not lapse | KSh 100,000 to KSh 80 million; terms of 5 to 10 years; free 12th month if 11 months are paid on time |
| PRUPension | Personal or group pension in a guaranteed fund | Declared returns: 12% (2020), 12% (2021), 10% (2022), 10.5% (2023), 11% (2024) |
For businesses, Prudential sells Group Life, Group Credit Life, Group Hospital Cash and PRUSME, which it describes as group life cover for SMEs with two or more members that helps with WIBA compliance. Prudential says its life and savings plans qualify for insurance relief of 15% of premiums, up to KSh 60,000 a year. Before you compare covers, see our list of critical illness insurance providers in Kenya and our retirement calculator.
This guide is information, not financial advice. Benefits, premiums and returns change, so confirm the terms in your policy document before you sign.
How to Make a Prudential Life Claim
For a PRUCritical Care claim, Prudential lists these documents: a completed claim form, a copy of the member’s ID, an official medical report from a registered doctor that confirms the diagnosis, date and cause, and a death certificate for death claims. Its product pages also list exclusions. These include pre-existing conditions you did not disclose and illnesses caused by alcohol or drug abuse. On PRUDahari-Dumu, natural-cause death and critical illness claims in the first 6 months are not paid. Read your policy’s exclusions before you file. To start a claim, use the Prudential Life Kenya contacts above: call 0719 075 000 or email customer.service@prudentiallife.co.ke. For more on the process, see our guide on how insurance claims work in Kenya.
Frequently Asked Questions
What is the Prudential Life Kenya customer care number?
0719 075 000. The same number is used for WhatsApp.
Which Prudential Life Kenya contacts handle email?
customer.service@prudentiallife.co.ke.
Where is the Prudential Life head office in Nairobi?
Ground Floor, Vienna Court, State House Crescent, off State House Road. The CBD customer service office is on the 1st Floor of the Prudential Life Assurance Building, Wabera Street.
Which towns have Prudential Life Kenya branches?
Nairobi, Mombasa, Kisumu, Eldoret and Nakuru.
Can I claim tax relief on a Prudential policy?
Prudential says qualifying life and savings plans earn insurance relief of 15% of premiums, up to KSh 60,000 a year.
Save these Prudential Life Kenya contacts in your phone before you need to claim. Other insurer contacts: Jubilee Insurance, CIC Insurance, Pioneer Assurance and First Assurance. Looking for insurance jobs? See JobinKenya.
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