Quick answer
Jumia has pickup stations in Ruiru, Juja, Thika, Kiambu town, Ruaka, Karuri, Kikuyu and Limuru. Choose Pickup Station at checkout to see current addresses. Help: 0711 011 011.
Updated 18 October 2026
Jumia has pickup stations in most Kiambu towns, including Ruiru, Juja, Thika, Kiambu town, Ruaka, Karuri, Kikuyu, Wangige and Limuru. The only up-to-date list is the one Jumia shows at checkout: enter your Kiambu address, choose “Pickup Station” and the stations near you appear, with each one’s address, opening hours and delivery fee. For help with an order, call Jumia on 0711 011 011 or 0730 868 000, or WhatsApp 0711 011 011.
Jumia pickup stations in Kiambu by town
| Town or area | Example station | Status |
|---|---|---|
| Juja | Jumia Pick Up Station, Juja Downtown: Witeithie House, Juja Square. Mon to Fri 8am to 6pm, Sat 8am to 4pm | Listed on maps; confirm at checkout |
| Ruiru | Lakoches Ruiru: Sanfred Business Centre, ground floor, next to KCB, Ruiru town (Kimbo) | Confirm at checkout |
| Thika | Stations around Thika town centre, such as near Ananas Mall and Thika Arcade | Confirm at checkout |
| Ruaka, Karuri, Wangige, Kiambu Road | Agent shops in the main shopping centres | Confirm at checkout |
| Kikuyu, Gitaru, Kanyariri | Agent shops near Kikuyu town | Confirm at checkout |
| Limuru, Githunguri, Gatundu | Check at checkout | Not verified |
Most Jumia pickup stations in Kiambu are partner shops (phone shops, cyber cafes, salons and stationers) that hold parcels for Jumia, and they open, move or close often. Always use the station that checkout shows you, and confirm the address before you travel to collect.
How to find your nearest Jumia pickup station in Kiambu
- Add your items to the cart on the Jumia app or website and tap “Checkout”.
- Under delivery, set your region to Kiambu and pick your town, for example Ruiru, Juja or Thika.
- Choose “Pickup Station” instead of door delivery.
- Look through the stations shown. Each shows its address, landmarks, opening hours and the delivery fee to that station.
- Pick the one closest to home, work or campus and confirm the order.
When your order arrives, Jumia sends an SMS and email that your parcel is ready to collect. Carry your national ID or the order number, and the person at the station checks it before handing over the parcel. If you chose pay on delivery, pay using the options shown in your order details.
Pickup station or door delivery in Kiambu?
Pickup stations are usually cheaper than door delivery, and they are handy if you are at work during the day or live in a plot where riders struggle to find the gate. Door delivery suits bulky items such as fridges, TVs and furniture, which some small agent stations cannot hold. In busy towns like Ruiru and Juja, with many students at JKUAT and Zetech, campus area stations fill up quickly before the semester starts, so collect your parcel soon after the SMS arrives.
Tips for Kiambu shoppers
- Collect on time. Stations only hold parcels for a limited period, shown in your order SMS. Uncollected orders go back to Jumia and you then need to ask for a refund.
- Check the parcel before you leave. Open it at the counter where the shop allows, and report a damaged or wrong item from your Jumia account straight away.
- Use the Jumia app to track. The app shows when the parcel leaves the warehouse on Mombasa Road and when it reaches your station.
- Want to earn from parcels? Shops can apply to become pickup stations through the Jumia partner programme. If you run a small shop, see our guide to legal requirements to start a business.
Shopping from Kajiado as well? See our list of Jumia pickup stations in Kajiado County. For job openings at logistics firms in Kiambu, browse Job in Kenya.
Jumia Kenya contacts
| Channel | Details |
|---|---|
| Phone | 0711 011 011 / 0730 868 000 |
| 0711 011 011 | |
| Address | Cabanas bus stop, former Tuskys go-downs, Mombasa Road, Nairobi |
These contacts are from Jumia Kenya’s official pickup stations page in October 2026.
Frequently asked questions
Where is the Jumia pickup station in Juja?
There is a Jumia Pick Up Station at Witeithie House, Juja Square (Juja Downtown), open Monday to Friday 8am to 6pm and Saturday 8am to 4pm. Juja has several other agent stations, so confirm the one shown at checkout.
Is there a Jumia pickup station in Ruiru?
Yes. Ruiru has several pickup stations, including one listed at Sanfred Business Centre next to KCB in Ruiru town. Choose Ruiru at checkout to see all of them.
Is there a Jumia pickup station in Thika?
Yes, Thika town has pickup stations. Set Thika as your town at checkout to see the current addresses.
How do I change my Jumia pickup station?
You choose the station when you place the order. After that, contact Jumia customer service on 0711 011 011 to ask if it can still be changed.
How much is Jumia delivery to a Kiambu pickup station?
The fee depends on the item size and the station, and it is shown at checkout before you pay. Pickup is usually cheaper than door delivery.
What is the Jumia customer care number?
0711 011 011 or 0730 868 000. WhatsApp 0711 011 011.
Prefer WhatsApp? Follow Business Radar on WhatsApp
Weekly, free. We only use your email for this newsletter and you can unsubscribe in one click. Privacy policy.
