Quick answer
DTB lists 42 Nairobi branches. CBD branches: Nation Centre, Koinange, Kijabe Street, Tom Mboya, Wabera Street, Ronald Ngala, OTC and CrossRoads. Contact centre: 0719 031 888.
Updated 18 October 2026
Diamond Trust Bank (DTB) lists 42 branches in Nairobi on its official branch locator in 2026. In the CBD they are Nation Centre (Kimathi Street), Koinange Street, Kijabe Street, Tom Mboya (Odeon Annex), Wabera Street (Jubilee Insurance House), Ronald Ngala (Uyoma Street), OTC (Gwasi Lane, off Racecourse Road) and CrossRoads (River Road area). DTB’s 24-hour contact centre is 0719 031 888 or 0732 121 888, and the email is contactcentre@dtbafrica.com.
DTB contacts
| Channel | Details |
|---|---|
| Contact centre (24/7) | 0719 031 888 or 0732 121 888 |
| contactcentre@dtbafrica.com | |
| Head office branch | DTB Centre, Mombasa Road, Nairobi |
| Branch and ATM locator | “Find DTB” on the official DTB Kenya website |
Full list of DTB branches in Nairobi
DTB branches: CBD
| Branch | Location |
|---|---|
| CrossRoads | River Road area |
| Kijabe Street | Along Kijabe street |
| Koinange | Koinange Street |
| Nation Centre | Nation Centre, Ground floor Kimathi Street |
| OTC Branch | Gwasi Lane, off Racecourse Road OTC Building |
| Ronald Ngala | Ronald Ngala, Uyoma Street |
| Tom Mboya | Odeon annex- Tom Mboya |
| Wabera Street | Jubilee Insurance House |
DTB branches: Westlands, Upper Hill and west
| Branch | Location |
|---|---|
| Courtyard | The Courtyard, Ground Floor Along General Mathenge Road |
| GTC | 2nd floor,GTC office tower, Westlands |
| Karen | The Hub, 1st Floor, Karen |
| Karen Hardy | Hardy Post, 1st Floor Ushirika Road Karen |
| Lavington | Jahazi – ground floor James Gichuru Road |
| Mwanzi Westlands | Ground floor, KAM building, Mwanzi Road |
| Parklands | Aga Khan University Hospital, 3rd Avenue, Parklands |
| Prestige Plaza | Prestige Plaza, 2nd floor |
| Rivaan Centre | Rivaan Centre, off Brookside Grove |
| Riverside | Allianz Plaza, 96 Riverside Drive |
| Sarit Centre | Sarit, 1st floor, Lower Kabete Road |
| Upperhill | Mwalimu National Sacco |
| Village Market | Village Market, Limuru Road |
| Westgate | Mwanzi Road, Westgate Mall, 2nd floor |
DTB branches: Eastlands, Mombasa Road and Thika Road
| Branch | Location |
|---|---|
| Baba Dogo | Kenafric Business Park |
| Buruburu | T-Square mall, Mumias South Road |
| Capital Centre | Capital centre mall – Mombasa Road |
| Diamond Plaza | Diamond Plaza mall – Ground Floor |
| DTB Centre | DTB Centre, Mombasa Road |
| Funzi Rd Industrial Area | Funzi Road, opposite Sai Office Industrial Area |
| Gikomba | New Pumwani Road-Opposite Family Bank |
| Githurai 45 | Empower House Building , Ground Floor , Githurai 45 |
| Greenspan Mall | Greenspan Mall, Ground floor, Lower Savanna Dakar Rd Embakasi East |
| Imaara mall | Imaara Mall, along Mombasa Road |
| Industrial Area | Likoni Road |
| JKIA | Airport Trade Centre Ground Floor |
| Kahawa Sukari | Ruhan Plaza |
| Kamakis | Viashla Premiere Business Centre along the Eastern Bypass |
| Kayole Junction | Kayole Junction – building of Neema supermarket |
| Madina Mall | 1st Avenue and Starehe/Pumwani Road Basement Next to Tuskys Supermarket Eastleigh |
| New Eastleigh | Business Bay Square Mall , General Waruinge Street |
| South C | South C Mall, Muhoho Road |
| Thika Road Mall | 2nd floor,Thika Road Mall Building |
| TMall | T-Mall, 1st Floor, Langata Road |
All branch names and locations above are from DTB’s official branch and ATM locator. Bank codes appear in brackets on the locator, for example GTC, VMB (Village Market) and DCB (DTB Centre). DTB does not list a direct phone line for every branch, so call the contact centre and ask to be put through.
DTB branches near Nairobi
Outside the city boundary, DTB’s locator also lists branches in Kiambu, Kajiado and Machakos counties. Use the county filter on the locator, or call the contact centre, to find the closest one to Ruiru, Kitengela, Syokimau or Thika.
How to find the nearest DTB branch
- Open “Find DTB” on DTB Kenya’s website and choose “Locate ATMs and Branches”.
- Select Nairobi (or your county) in the branch area filter and apply.
- Click “View Details” on a branch for directions.
- Or call 0719 031 888, which runs 24 hours.
Many services do not need a branch. The DTB app handles transfers, statements and bill payments, and you can deposit through M-Pesa using the DTB paybill. Check the paybill and SWIFT details in our DTB paybill and SWIFT code guide.
When to visit a DTB branch
- Opening a personal, business, joint or children’s account.
- Collecting or replacing a debit card or cheque book.
- Large cash deposits or foreign currency transactions.
- Loans and mortgages. Estimate repayments first with our DTB loan calculator.
- Updating your KYC details, signatories or contact information.
Carry your original ID or passport, KRA PIN and, for business accounts, registration documents and IDs for all signatories. Compare DTB’s charges with other banks using our bank paybill numbers guide.
Which DTB branch is best for you?
If you work in town, Nation Centre on Kimathi Street and Koinange Street are the most central. Traders around River Road and Gikomba use CrossRoads, Ronald Ngala and Gikomba. In Westlands there are three: GTC office tower, Mwanzi Road (KAM building) and Westgate Mall. On Mombasa Road, choose between DTB Centre, Capital Centre and Imaara Mall, and for Eastleigh there are Madina Mall and New Eastleigh at BBS Mall.
Frequently asked questions
How many DTB branches are in Nairobi?
DTB’s official locator lists 42 branches in Nairobi.
Which DTB branches are in Nairobi CBD?
Nation Centre, Koinange, Kijabe Street, Tom Mboya, Wabera Street, Ronald Ngala, OTC and CrossRoads.
What is the DTB customer care number?
The 24-hour DTB contact centre is 0719 031 888 or 0732 121 888. Email contactcentre@dtbafrica.com.
Where is the DTB head office in Nairobi?
DTB Centre on Mombasa Road, Nairobi, which also has a branch.
Is there a DTB branch in Westlands?
Yes, three: GTC (2nd floor, GTC office tower), Mwanzi Westlands (KAM building, Mwanzi Road) and Westgate (Westgate Mall, 2nd floor).
How do I find a DTB ATM near me?
Use the “Locate ATMs and Branches” tool on the DTB Kenya website, or call the contact centre.
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