Winas Sacco Contacts 2026: Customer Care Number, WhatsApp, Email and Branches

Updated 18 October 2026

Winas Sacco’s customer care number is 0709 506 000 and its email is info@winassacco.com. The head office is at Winas Plaza, Kenyatta Avenue, Embu Town (P.O. Box 696, 60100 Embu). The Sacco lists 14 branches and offices across Embu, Makueni and Machakos counties, plus agents who take deposits, withdrawals and loan repayments outside banking hours.

Winas Savings and Credit Co-operative Society was founded in 1977 as Embu Teachers Sacco to serve teachers in the old Embu district. It later rebranded to Winas and opened membership to other professionals and business owners. The Sacco says it has more than 60,600 members, an asset base of about KSh 16.9 billion and more than 47 years of operation, and it offers loans with repayment periods of up to 120 months.

Winas Sacco branches and offices

The table below follows the order on the Sacco’s own branch network page. The Sacco does not publish separate phone numbers for each branch, so every branch is reached through the main line. Opening hours are not published per branch either; call before you travel, especially on Saturdays and public holidays.

Source: winassacco.com branch network page, checked October 2026.

Which branch should you use?

Members in Embu town and its surroundings should use the head office branch at Winas Plaza, since it handles the widest range of services, including membership applications, loan appraisal and board-level complaints. Members in Mbeere, such as Siakago, Kiritiri and Ishiara, have their own branches and do not need to travel to Embu for routine deposits or statements. In Ukambani, Wote serves Makueni County, while Kibwezi and Mbumbuni are smaller offices. Matuu, Masii and Tala serve Machakos County and are the closest branches for members living in Nairobi and Thika.

How to reach Winas Sacco customer care fastest

1. Call 0709 506 000 during working hours. Have your member number and ID number ready so the agent can find your account quickly.
2. Email info@winassacco.com for anything that needs a paper trail, such as disputed deductions, loan statements or a change of next of kin. Put your full name, member number and phone number in the subject line.
3. Use the mobile app and agents for everyday transactions. The Sacco says members no longer need to visit a branch to deposit, withdraw or repay loans, and its agents serve members during and after working hours, on weekends and on holidays.
4. Visit a branch for membership registration, loan forms that need signatures and guarantors, and account changes that need original documents.

Winas Sacco agents

Winas runs a network of agents, marked with Winas Sacco signage, where members can withdraw cash, deposit cash, repay loans and pay share contributions. If you want to become an agent, the Sacco asks you to visit any branch to get the requirements and fill in the application forms.

Common issues and who to contact

• Loan status and appraisal: call the main line or visit the branch where you applied. Loans are usually appraised at the branch that holds your file.
• Problems with the mobile app or new e-channels: the Sacco says staff at every branch, and on phone, email and WhatsApp, are on standby to help with registration and transition problems.
• Check-off deductions for teachers: confirm the figure on your payslip first, then email the Sacco with a copy of the payslip if it does not match your loan schedule.
• Dividends and interest on deposits: rates are announced at the annual general meeting. Use our Sacco dividend calculator to estimate your payout once the rate is out.
• Joining the Sacco: visit a branch with your ID and KRA PIN, or call to ask about joining by phone.

Plan a Winas Sacco loan before you call

You will save time on the phone if you already know roughly what you qualify for. Our Winas Sacco loan calculator shows monthly repayments for different amounts and periods, and the loan affordability calculator checks whether a repayment fits your net pay. To compare Winas with other Saccos, see all Sacco loan calculators and our guide to bank vs Sacco loans.

Staying safe

Winas staff will not ask for your PIN or app password. Before sending money, check that you are paying an official Winas channel, and confirm the Sacco’s licence on the SASRA licensed Saccos list. If someone calls claiming to be from the Sacco and asks for money to speed up a loan, hang up and call 0709 506 000 yourself.

Frequently asked questions

What is the Winas Sacco customer care number?

The main Winas Sacco line is 0709 506 000. The Sacco uses the same number for branch enquiries, loan questions and help with its mobile app.

What is the Winas Sacco email address?

The official email is info@winassacco.com. The postal address is P.O. Box 696, 60100 Embu.

Where is the Winas Sacco head office?

The head office shares a building with the Embu Branch at Winas Plaza on Kenyatta Avenue in Embu Town.

How many branches does Winas Sacco have?

The Sacco’s branch network page lists 14 outlets: eight in Embu County, three in Makueni County and three in Machakos County. Its home page gives a figure of 13 branches, because two of the Makueni outlets are listed as offices rather than full branches.

Does Winas Sacco have a branch in Nairobi?

No Nairobi branch appears on the official branch list as of October 2026. Members in Nairobi use the mobile app, agents and the phone line, or visit Matuu or Tala, the closest branches.

Is Winas Sacco licensed by SASRA?

Yes. Winas describes itself as a SASRA licensed Sacco. You can confirm any Sacco on the SASRA list using our guide linked above.

Last verified October 2026 against the Winas Sacco website. Contacts and branches can change; confirm with the Sacco before travelling.