Telkom Kenya Contacts 2026: Customer Care, Email and Shops

Updated 28 October 2026

Telkom Kenya contacts: call 100 from a Telkom line or 020 2221000 from other networks for customer care, or email CustomerCare@telkom.co.ke. Business and corporate customers use 200 (Telkom) or the toll-free 0800 200000, email CorporateCare@telkom.co.ke. The head office is Telkom Plaza on Ralph Bunche Road, Nairobi, front desk 020 4952000. Telkom lists 33 shops nationwide, each with its own phone line (table below). Last verified Oct 2026.

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Updated October 2026. Source: Telkom Kenya’s own Contact Us and Shop Locator pages on telkom.co.ke, read 28 October 2026. Telkom does not publish a customer care WhatsApp number on its contact page.

Telkom Kenya contacts at a glance

Telkom Kenya shops and their phone numbers

Telkom’s shop locator lists the shops below, grouped by town. “Premium” and “Standard” are Telkom’s own shop classes; kiosks and shop-in-shop counters may offer fewer services, so call ahead for SIM replacement or device issues.

Two shops (Majengo in Mombasa and Homa Bay) are marked as work in progress on Telkom’s list, so confirm they are open before you travel.

How to reach Telkom customer care fastest

1. Call 100 from your Telkom line. It is the shortest route for airtime, data and line problems.
2. Use the nearest shop’s direct line from the table if you need to know whether a shop can do SIM replacement or has a device in stock.
3. Email CustomerCare@telkom.co.ke for billing disputes, so you have a written record. Include your Telkom number, ID number and a short timeline.
4. Business lines go to Corporate Care on 200 or 0800 200000, not the consumer line.
5. Use Telkom’s “Leave a message” form on the contact page if calls do not go through.

Common Telkom issues and where to take them

• Lost SIM or SIM replacement: visit a Telkom shop with your original ID, and call the shop first to confirm it does replacements.
• T-Kash problems (wrong transfer, PIN lock): call 100 first, then follow up by email. T-Kash also works for bills; see how to buy KPLC tokens with T-Kash.
• Home or office internet faults: corporate customers use Corporate Care; compare options in our best internet service providers in Kenya review.
• Unresolved complaints: if Telkom does not fix a service complaint, you can escalate to the Communications Authority of Kenya, the sector regulator.

Comparing mobile money and networks? Read M-Pesa vs Airtel Money and our Safaricom Home Fibre packages guide.

Beware of fake Telkom numbers

Telkom’s official customer care numbers are 100 and 020 2221000. Ignore calls or SMS from ordinary mobile numbers claiming to be Telkom and asking for your T-Kash PIN, ID photo or a “reversal fee”. Telkom staff will not ask for your PIN.

Telkom Kenya contacts: frequently asked questions

What is the Telkom Kenya customer care number?

Dial 100 from a Telkom line or 020 2221000 from any other network.

What is the Telkom customer care email?

CustomerCare@telkom.co.ke for individual customers and CorporateCare@telkom.co.ke for business customers.

Does Telkom Kenya have a WhatsApp number?

Telkom’s contact page does not list a customer care WhatsApp number. Use 100, 020 2221000 or email.

Where is the Telkom Kenya head office?

Telkom Plaza, Ralph Bunche Road, Nairobi (P.O. Box 30301-00100). The front office desk is 020 4952000.

Where is the Telkom shop in Nairobi CBD?

The Megashop at Telephone House, Cardinal Otunga Street, opposite Cardinal Otunga Plaza. Phone 020 4952920.