Home Fibre questions are about coverage, payment and outages.
Based on questions people sent to Safaricom’s official X account (@Safaricom_Care) and Safaricom’s own replies, checked on 14 October 2026. Questions are paraphrased.
Is fibre in my area?
Dial *400# > Get internet > Internet for home > select region and territory. If covered, Safaricom contacts you about installation.
Paying
Pay via Paybill 150501 with your Home Fibre account number, or dial *400#.
Outages
Safaricom says you can reach its Fibre team directly by dialling 400 from the number attached to your account.
Frequently asked questions
How do I pay for Safaricom Home Fibre?
Paybill 150501, account = your Home Fibre account number, or *400#.
How do I report a fibre outage?
Call 400 from the number linked to your account, per Safaricom.
Related: Safaricom help hub
Sources: Safaricom on X, Safaricom on X, 13 Oct 2026, Safaricom on X, 7 Oct 2026. Last updated October 2026.
