Zuku Contacts 2026: Customer Care Number, WhatsApp and Shops

Updated 28 October 2026

Zuku contacts: for Zuku Fiber support call 0205 205 205 or 0719 028 200; for Zuku TV call 0205 200 025 or 0703 010 000. Sales is 0205 222 222 or 0719 028 400, and the WhatsApp line is 0794 222 444. Email support@zukufiber.co.ke (internet) or support@zukutv.co.ke (TV). Zuku’s head office is at Gateway Business Park, Block E, Mombasa Road, Nairobi, and it lists 7 shops in Nairobi, Mombasa, Kisumu and Nakuru. Last verified Oct 2026.

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Updated October 2026. Source: Zuku’s own contact page and homepage on zuku.co.ke, read 28 October 2026.

Zuku contacts at a glance

Zuku shops and branches

Zuku does not publish separate phone numbers or opening hours for each shop. Call the support line first to confirm a shop can handle your request, such as a router swap or decoder repair.

Which Zuku number to call for what

• Internet down or slow: Zuku Fiber support, 0205 205 205 or 0719 028 200. Have your account number ready and restart the router first.
• TV signal, decoder or channel issues: Zuku TV support, 0205 200 025 or 0703 010 000.
• New installation or moving house: Sales, 0205 222 222 or 0719 028 400. Zuku says installation usually happens within 3 working days in supported areas.
• Billing questions: use the contact form and pick the Billing topic, or email support so you have a record.
• Quick questions: WhatsApp 0794 222 444.

Zuku apps and self-service

Zuku lists two Android apps on its site: the Zuku App and Zuku TV. Zuku says the app lets you watch live TV on an Android phone or smart TV. Download only from the Google Play links on zuku.co.ke, not from links sent by strangers.

Before you call: a quick checklist

• Restart the router or decoder and wait two minutes.
• Check whether the fault is in one room (Wi-Fi range) or the whole house (line fault).
• Check that your last payment went through and keep the M-Pesa or bank message.
• Write down any error message on the TV screen or router lights.
• Have the account holder’s name, account number and ID number ready.

How to get a Zuku complaint resolved faster

1. Note your account number, the phone number on the account and when the problem started.
2. Call the right line (Fiber or TV) and ask for a ticket or reference number.
3. Follow up by email quoting the reference, so the history is in writing.
4. If the fault drags on, visit a Zuku shop with your ID and the reference.
5. If Zuku still does not resolve a service complaint, you can escalate to the Communications Authority of Kenya.

Comparing Zuku with other home internet providers

Zuku operates in Kenya, Uganda, Tanzania, Malawi and Zambia under Wananchi Group. Before you sign up or switch, compare coverage, prices and fair-usage rules with other providers in our best internet service providers in Kenya review and our Safaricom Home Fibre packages guide. Need another provider’s numbers? See Telkom Kenya contacts.

Running a small business from home? A reliable connection matters for card and M-Pesa payments; our guide on M-Pesa vs Airtel Money compares the main wallets.

Beware of fake Zuku agents

Pay Zuku only through the channels shown on your bill or in the Zuku app, not to a personal M-Pesa number. Zuku’s published lines all start with 0205, 0719, 0703 or 0794 as listed above; treat other numbers claiming to be Zuku with caution.

Zuku contacts: frequently asked questions

What is the Zuku customer care number?

Zuku Fiber: 0205 205 205 or 0719 028 200. Zuku TV: 0205 200 025 or 0703 010 000.

What is the Zuku WhatsApp number?

0794 222 444, as listed on Zuku’s website.

What is the Zuku email address?

support@zukufiber.co.ke for internet and support@zukutv.co.ke for TV.

Where is the Zuku head office?

Gateway Business Park, Block E, Mombasa Road, Nairobi.

How long does Zuku installation take?

Zuku says installation is usually within 3 working days in supported areas. Check coverage on its website first.