App activation and bundle expiry are recurring complaints.
Based on questions people sent to Safaricom’s official X account (@Safaricom_Care) and Safaricom’s own replies, checked on 14 October 2026. Questions are paraphrased.
App login and activation
Safaricom says activate the app on Safaricom mobile data (not Wi-Fi), with the Safaricom SIM in slot 1 on dual-SIM phones. If it misbehaves, clear the app cache and data (Settings > Apps > app > Storage) and retry.
Bundle expiry
Safaricom says expiry follows the package validity period, not the exact time of purchase.
Frequently asked questions
Why won’t the Safaricom app activate on Wi-Fi?
Safaricom says first activation needs Safaricom mobile data on that line; you can switch to Wi-Fi after.
Why did my 30-day bundle expire before the hour I bought it?
Safaricom says expiry follows the validity cycle, not the purchase time.
Related: Safaricom help hub
Sources: Safaricom on X, Safaricom on X, 10 Oct 2026, Safaricom on X, 14 Oct 2026. Last updated October 2026.
