Safaricom SIM, eSIM and Lines: Costs, Lines on Your ID and SIM Upgrades

Line questions: costs, registration checks and old SIM cards.

Based on questions people sent to Safaricom’s official X account (@Safaricom_Care) and Safaricom’s own replies, checked on 14 October 2026. Questions are paraphrased.

eSIM costs

Safaricom said a new line activation costs KES 250 and a replacement KES 150.

Which numbers are on my ID?

Dial *106# > Number Query Service > Check Registration Status.

Old SIM and Lipa na M-PESA menu

Safaricom said some long-used SIM cards fail on the SIM toolkit’s Lipa na M-PESA option and advised a SIM replacement to upgrade the line.

Not getting M-PESA SMS

Check blocked, screened or spam folders and apps like Truecaller.

Frequently asked questions

How much is a Safaricom eSIM?

KES 250 for a new line, KES 150 for a replacement, per Safaricom.

How do I see lines registered to my ID?

Dial *106# and choose Number Query Service.