Mater Hospital Contacts 2026: Customer Care Number, Email and Branches

Updated 18 October 2026

The Mater Hospital call centre is 0719 073 000 or 0732 163 000, and the Accident and Emergency line is 0719 073 051. The main hospital, Mater Misericordiae Hospital, is along Dunga Road in Nairobi. Mater also runs seven outpatient medical centres in Nairobi CBD, Westlands, Kasarani, Buruburu, Shujaa, Karen and Thika. Each one has its own phone numbers, listed below.

Mater Hospital branches and medical centres

The medical centres handle outpatient care: GP consultations, specialist clinics on set days, child welfare and vaccinations, antenatal care, ultrasound at some centres, physiotherapy and nutrition. Admissions, surgery and emergencies go to the main hospital on Dunga Road. The hours below are what each centre publishes; Mater says hours may change with demand.

Source: materkenya.com contact and medical centre pages, checked October 2026.

Specialist clinic days at the medical centres

Specialist clinics run on fixed days, so check before you go. Some examples from the centres’ own schedules:

• Development House (CBD): physician clinics on Tuesday and Friday, 8am to 4pm; antenatal and gynaecology on Monday, Wednesday and Saturday mornings; ENT on Monday afternoon; dermatology on Thursday afternoon; surgical clinic on Tuesday morning.
• Westlands: a physician every weekday from 7am; obstetrics and gynaecology Tuesday to Thursday mornings; orthopaedics and endocrinology on Friday mornings; paediatrics on Saturday morning.
• Kasarani (TRM): paediatric and child welfare clinic on Monday morning; ENT, orthopaedics, rheumatology and dermatology on set days; ultrasound and a wellness clinic on weekdays.
• Thika: diabetes and hypertension clinic on Tuesday and Friday; antenatal on Tuesday and Saturday; ENT on Friday afternoon; a counselling psychologist from 8am to 4pm.
• Buruburu: physiotherapy Tuesday to Thursday; ultrasound and X-ray Monday to Friday, 9am to 5pm; paediatrics on Friday morning.
• Karen: child welfare and paediatrics on Wednesday and Saturday; diabetes and hypertension on Thursday; ultrasound on Wednesday.
• Shujaa: antenatal on Monday; well-baby and vaccinations on Tuesday; diabetes and hypertension on Thursday morning.

How to reach Mater customer care fastest

1. Emergency: call 0719 073 051 or go straight to Accident and Emergency at the main hospital on Dunga Road. Don’t wait on the general line.
2. Appointments at a medical centre: call the centre’s own number from the table. It’s faster than the main switchboard and the staff know the clinic schedule.
3. Bills, insurance and SHA questions: call the call centre on 0719 073 000 and ask for billing or the insurance desk.
4. Complaints and compliments: email feedback@materkenya.com with the patient’s name, hospital number and date of visit.

Paying with SHA or insurance

Before treatment, confirm that your cover applies at the specific centre you plan to visit, since outpatient arrangements can differ from inpatient ones. See our guide to SHA accredited hospitals in Nairobi and how SHA works and how to register. You can also check that any facility is licensed using our KMPDC facility check guide.

Common issues

• Can’t get through on the main line: try the second number (0732 163 000), or call the medical centre nearest you.
• Specialist not available: clinics run on set days, so ask the centre for the next clinic date or a referral to the main hospital.
• Medical reports and records: requests usually need the patient’s ID and hospital number. Email inform@materkenya.com first to ask about the process.

Frequently asked questions

What is the Mater Hospital contact number?

The call centre numbers are 0719 073 000, 0732 163 000 and 020 6303000. The Accident and Emergency department is on 0719 073 051.

Where is Mater Hospital located?

The main hospital, Mater Misericordiae Hospital, is along Dunga Road in Nairobi.

How many Mater Hospital branches are there?

Besides the main hospital, Mater lists seven outpatient medical centres: Shujaa, Kasarani (Thika Road Mall), Thika, Development House in the CBD, Buruburu, Westlands and Karen.

Does Mater Hospital have a branch in Thika?

Yes. The Mater Thika Medical Centre is at Quickmart Chania in Thika town. Call 0719 073 400 or 0732 163 400.

What is the Mater Hospital email address?

Use inform@materkenya.com for general enquiries and feedback@materkenya.com for compliments and complaints. The medical centres also use materhosp@materkenya.com.

Which Mater branch is open on Saturday?

Shujaa, Kasarani, Thika, Buruburu and Westlands list Monday to Saturday opening. Development House and Karen list Monday to Friday. For emergencies at any time, go to the main hospital.

Last verified October 2026 against materkenya.com. Clinic days and hours change; call the centre before you travel.