Mayfair Insurance Contacts: Customer Care Number, Paybill, Email and Branches

Updated 27 October 2026

Mayfair Insurance Kenya’s customer lines are +254 724 256 925 and +254 733 256 925, and the head office landline is +254 20 2999 000. Email info@mayfair.co.ke, and pay premiums through M-Pesa paybill 571454. The head office is on the 8th floor of Mayfair Centre, Ralph Bunche Road, Nairobi, and the company has Kenyan branches in Mombasa and Eldoret. Offices open Monday to Friday, 8.30am to 6pm.

Mayfair Insurance Company Limited is a general insurer. Its Kenyan website lists personal covers (motor private, domestic package, personal accident, travel and a sportsman or golfers policy) and a long list of business covers, from fire, burglary and goods in transit to contractors’ all risks, work injury (WIBA), liability policies and bonds such as bid, performance, customs and immigration bonds. Its Kenyan website lists no life or medical products. The group also runs companies in Zambia, Tanzania, Rwanda, Uganda and DR Congo.

Below is every Kenyan contact Mayfair publishes, how to pay, how to claim and how to complain if something goes wrong.

Mayfair Insurance Contacts at a Glance

Mayfair does not publish a WhatsApp number on its Kenyan website. Instead, the site has a Request Callback form where you choose Quote, Claim or Other and leave your number for the team to call you back. Use only the numbers above, and be wary of anyone who contacts you on WhatsApp claiming to be from Mayfair and asking for payment to a personal number.

Mayfair Insurance Branches in Kenya

These are the three Kenyan offices on Mayfair’s Contact page as of October 26, 2026.

If you live far from these towns, you can still deal with Mayfair through an insurance agent or broker. Mayfair’s own FAQ says agents and brokers are paid commission by the insurer, so buying through one does not raise your premium.

How to Pay Mayfair Premiums With M-Pesa

1. Open M-Pesa and choose Lipa na M-Pesa, then Pay Bill.
2. Enter business number 571454.
3. For the account number, use your policy number or the reference on your debit note. Mayfair does not publish a set account format, so ask the customer line if you are unsure.
4. Enter the amount and your M-Pesa PIN, then keep the confirmation SMS.
5. If the payment does not reflect on your policy, email the M-Pesa message and your policy number to info@mayfair.co.ke.

Mayfair’s FAQ points out that, under the Insurance Act, premium has to be paid at the start of the cover. In other words, a policy is not in force until the premium is paid. Our guide to paying a paybill with M-Pesa explains how to avoid sending money to the wrong account.

How to Make a Claim With Mayfair

Mayfair’s FAQ gives the basic rule: notify the insurer or your agent as soon as possible, then fill in a claim form and send it with all supporting documents. The Claims page on its website lets you download claim forms by product category (personal, corporate, liability and construction) and upload a completed form. Where a form is not on the website, you can request it through the same page.

1. Report early. Call +254 724 256 925 or +254 733 256 925, or email info@mayfair.co.ke, with your policy number.
2. Report every motor accident. Mayfair says all accidents should be reported to the insurer however minor, especially where another party is involved.
3. Get a police abstract for theft or road accidents. See how to get a police abstract.
4. Download and fill in the claim form for your product from the Claims page.
5. Attach supporting documents such as photos, repair estimates, the police abstract, your driving licence and logbook for motor claims.
6. Upload the form on the Claims page or take it to a branch.

For a general picture of how insurers handle claims, see how insurance claims work with CIC, Madison and Britam.

Useful Rules From Mayfair’s FAQ

• Policy period: policies are usually issued for one year. Shorter periods are possible at short-period premium rates, and some covers, such as contractors’ all risks, can run longer than a year.
• Write-offs: a car is usually written off when repairs would cost more than about 50% of its insured value, but the final decision is left to the insurer.
• No transfers: insurance cannot be transferred to a new owner. The buyer of your car, for example, needs their own policy.
• Pick-ups: a pick-up is classed as a commercial vehicle in the logbook, so it needs commercial motor insurance even if you use it privately.
• Excess: some policies deduct a set amount, the excess, from each claim. Check your schedule for the figure.

How to Complain to Mayfair Insurance

Mayfair’s Complaints and Dispute Resolution Procedure, written under the Insurance Regulatory Authority’s guidelines, sets out these steps:

1. Complain in writing (letter, email or fax), by phone to a Mayfair staff member, or in person at an office.
2. Give your name, address, policy number, claim number or ID number, and attach copies of relevant documents.
3. Mayfair says it acknowledges complaints immediately or within five working days. If you get no acknowledgement in five working days, call the office to follow up.
4. If the complaint cannot be resolved within ten working days, Mayfair says it will tell you so and keep you updated.
5. If you are still not satisfied, you can escalate to the IRA Consumer Protection Division on 020 4996 000 or complaints@ira.go.ke (P.O. Box 43505-00100, Nairobi).

Other Insurer Contacts

Comparing insurers? See our pages on Geminia Insurance contacts, APA Insurance contacts and Jubilee Insurance contacts, and our overview of the biggest insurance companies in Kenya. If you work in insurance and are looking for a new role, browse current openings on JobinKenya.

Frequently Asked Questions

What is the Mayfair Insurance customer care number?

Call +254 724 256 925 or +254 733 256 925. The head office landline is +254 20 2999 000.

What is the Mayfair Insurance paybill number?

The M-Pesa paybill is 571454. Use your policy number as the account number.

Where is Mayfair Insurance head office?

8th Floor, Mayfair Centre, Ralph Bunche Road, Nairobi.

What is the Mayfair Insurance email address?

info@mayfair.co.ke for the head office. Mombasa uses msa@mayfair.co.ke and Eldoret uses eldoret@mayfair.co.ke.

Does Mayfair Insurance have a WhatsApp number?

None is published on its Kenyan website. Use the phone lines, email or the Request Callback form.

Does Mayfair sell medical or life insurance in Kenya?

No. Its Kenyan website lists only general insurance products such as motor, domestic, travel, personal accident, business, liability and bond covers.

Phone numbers, paybill, emails, offices and complaint steps checked on the Contact, FAQs, About and Claims pages of ke.mayfairinsurance.africa and in Mayfair’s published Complaints and Dispute Resolution Procedure on October 26, 2026. Office lines change from time to time, so confirm with the head office before travelling.