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eCitizen downtime is coming again: the National Treasury will interrupt the platform from 10pm on Saturday, 14 November 2026, to 5am on Sunday, 15 November 2026. A public notice from the Principal Secretary says the work is meant to upgrade the platform, improve performance and security, and keep services reliable.
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When eCitizen downtime will interrupt services
According to the National Treasury public notice, maintenance windows are:
- Saturday 7 November 2026, 22:00hrs – Sunday 8 November 2026, 05:00hrs
- Saturday 14 November 2026, 22:00hrs – Sunday 15 November 2026, 05:00hrs
The first window has already passed. The second overnight window is the one businesses and citizens still need to plan around.
What the eCitizen downtime notice asks users to do
Treasury warns that users may face temporary service interruptions or limited access during the windows. It advises the public to complete urgent transactions before maintenance starts. The notice does not list which individual services will stay online, so users should treat all eCitizen modules as at risk of downtime in that overnight slot.
Services commonly routed through eCitizen include business name searches, company filings, NTSA transactions and many county and national payments. Our guides on creating an eCitizen account and CR12 search on eCitizen remain the process references once the platform is back up.
Who issued the eCitizen downtime notice
The notice is from the National Treasury through the Government Digital Payments Department and is signed by Dr Chris Kiptoo, CBS, Principal Secretary. It apologises for inconvenience and asks for patience while the upgrades run.
Frequently asked questions
When is the next eCitizen downtime window?
From 10pm on Saturday, 14 November 2026, to 5am on Sunday, 15 November 2026.
Will eCitizen work during that night?
Treasury says users may face interruptions or limited access. Plan as if services may be unavailable.
Who published the notice?
The National Treasury’s Government Digital Payments Department, signed by the Principal Secretary.
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