Official contact details for Family Bank, including its M-PESA paybill, customer care numbers, email and head office address. Contact details come from the Central Bank of Kenya’s directory of licensed banks; paybill and SWIFT details come from the bank’s own website.
Family Bank at a glance
| Licensed name | Family Bank Limited |
|---|---|
| M-PESA Paybill | 222111 |
| Telephone | +254-020- 3252000, 3318940/2/7, 2244166, 2240601, 0703 095 000 |
| info@familybank.co.ke; customerservice@familybank.co.ke | |
| Website | www.familybank.co.ke |
| Head office | Family Bank Towers, 6th Floor, Muindi Mbingu Street, Nairobi. |
| Postal address | P. O. Box 74145-00200 Nairobi |
| Branches (per CBK) | 98 |
| Licensed | 1st May 2007 |
How to deposit to Family Bank from M-PESA
- Open M-PESA and choose Lipa na M-PESA, then Pay Bill.
- Enter business number 222111.
- Enter your Family Bank account number as the account number.
- Enter the amount and your M-PESA PIN, then confirm.
M-PESA charges for paybill payments depend on the business. See our M-PESA charges calculator for send and withdrawal fees.
Loan repayments
Planning a loan with Family Bank? Estimate your monthly instalments with our Family Bank loan calculator, or compare lenders on the bank loan calculators page.
Frequently asked questions
What is the Family Bank M-PESA paybill number?
222111. Use your Family Bank account number as the account number.
How do I contact Family Bank customer care?
CBK’s directory lists +254-020- 3252000, 3318940/2/7, 2244166, 2240601, 0703 095 000 and email info@familybank.co.ke; customerservice@familybank.co.ke.
Is Family Bank licensed by the Central Bank of Kenya?
Yes. Family Bank Limited appears in CBK’s directory of licensed commercial banks (July 2026).
Sources
- CBK – Directory of Licensed Commercial Banks (July 2026) (checked 13 October 2026)
- Family Bank – M-PESA paybill (checked 13 October 2026)
