Line questions: costs, registration checks and old SIM cards.
Based on questions people sent to Safaricom’s official X account (@Safaricom_Care) and Safaricom’s own replies, checked on 14 October 2026. Questions are paraphrased.
eSIM costs
Safaricom said a new line activation costs KES 250 and a replacement KES 150.
Which numbers are on my ID?
Dial *106# > Number Query Service > Check Registration Status.
Old SIM and Lipa na M-PESA menu
Safaricom said some long-used SIM cards fail on the SIM toolkit’s Lipa na M-PESA option and advised a SIM replacement to upgrade the line.
Not getting M-PESA SMS
Check blocked, screened or spam folders and apps like Truecaller.
Frequently asked questions
How much is a Safaricom eSIM?
KES 250 for a new line, KES 150 for a replacement, per Safaricom.
How do I see lines registered to my ID?
Dial *106# and choose Number Query Service.
Related: Safaricom help hub
Sources: Safaricom on X, Safaricom on X, 30 Sep 2026, Safaricom on X, 5 Oct 2026. Last updated October 2026.
