Login and PIN issues are KRA’s most common account questions.
Based on questions people sent to KRA’s official X account (@KRACare) and KRA’s own replies, checked on 14 October 2026. Questions are paraphrased.
Password reset
KRA says when resetting, the “old password” is the reset code you received.
Unrequested PIN reprint
If you did not initiate a reprint, change your password and never share credentials. KRA will not reveal or amend PIN details for third parties.
Change tax station online
ITax > Registration > Amend PIN details > Change Tax Service Office; upload both sides of your ID and a signed letter.
Frequently asked questions
What is the old password when resetting iTax?
The reset code KRA sent you.
Can I change my tax station without visiting KRA?
Yes, via iTax amend PIN details, per KRA.
Related: KRA help hub
