You can reset your M-PESA PIN yourself in a few steps.
Steps
- Dial *334#.
- Select My Account.
- Select M-PESA PIN Manager.
- Select M-PESA Forgot PIN (or PIN Unlock).
- Enter your ID/passport number and answer your security questions, then follow the prompts.
Security questions
Safaricom says setting up security questions is important for PIN resets, to confirm your identity.
If it fails
Call 100 or 234, or DM Safaricom Care. Safaricom says it only calls from 0722000000. Never share your PIN.
Frequently asked questions
How do I reset my M-PESA PIN?
Dial *334# > My Account > M-PESA PIN Manager > M-PESA Forgot PIN.
Which number does Safaricom call from?
0722000000, per Safaricom Care.
Related: Safaricom help hub · M-PESA reversals
Sources: Safaricom Care on X, Safaricom Care on X (10 Dec 2025), Safaricom Care on X (20 Jul 2026). Last updated October 2026.
