Kenya Power pushes most customer tasks to three self-service channels.
Updated and fact-checked on 14 October 2026 against official sources listed below.
*977# (works without data)
Report outages and retrieve your last three tokens by dialling *977# (Kenya Power on X (29 Sep 2026)).
MyPower app
Track tokens, report outages, follow new-connection applications, and verify Kenya Power staff or contractors (Kenya Power on X (13 Oct 2026)).
Self-service portal
Apply for new connections via the Kenya Power Self-Service Portal: fill in the Enquiry for Supply of Electricity form with ID, KRA PIN certificate, land ownership document and route sketch (Kenya Power on X (22 Sep 2026)).
Phone
Kenya Power has listed 0703070707, 0732170170, 0711031000 and 97771 for follow-up (Kenya Power on X (23 Sep 2026)).
Frequently asked questions
How do I get my last Kenya Power token?
Dial *977# or use the MyPower app.
Where do I apply for a new connection?
On the Kenya Power self-service portal (selfservice.kplc.co.ke).
Related: Kenya Power help hub · New connection guide
Sources
- Kenya Power Self-Service Portal (checked 14 October 2026)
