Equity’s X replies cover a few recurring topics.
Based on questions people sent to Equity Bank’s official X account (@KeEquityBank) and Equity Bank’s own replies, checked on 14 October 2026. Questions are paraphrased. Where Equity Bank has not confirmed something publicly, we say so.
Reversals
Equity says reversals are typically completed within three working days, depending on the recipient bank’s approval and availability of funds (Equity Bank on X, 12 Oct 2026).
Cheques
Equity-drawn cheques clear within 24 hours; other banks’ cheques after two working days (Equity Bank on X, 12 Oct 2026).
App login
Clear the Equity Mobile app cache: Settings > Apps > Equity Mobile > Storage > Clear cache (Equity Bank on X, 13 Oct 2026).
Phone number and diaspora
Change your number at a branch with your original ID (Equity Bank on X, 10 Oct 2026); customers abroad use Equity’s diaspora link (Equity Bank on X, 9 Oct 2026).
Debit card fee
Equity says the annual debit card fee applies to active cards (Equity Bank on X, 7 Oct 2026).
Frequently asked questions
How long does an Equity reversal take?
Typically three working days, per Equity.
How long do cheques take to clear at Equity?
24 hours for Equity cheques; two working days for other banks.
Related: Equity Bank help hub
Sources
- Equity on X – reversals (checked 14 October 2026)
- Equity on X – cheques (checked 14 October 2026)
