Here are the official ways to reach the Kenya Revenue Authority.
Updated and fact-checked on 14 October 2026 against official sources listed below.
Phone and email
KRA lists +254 20 4 999 999 and +254 711 099 999, and email callcentre@kra.go.ke (KRA – Contact Us).
On X
@KRACare says it handles DMs Monday–Friday, 8am–5pm. Never share your iTax password: KRA warns credentials are confidential (KRA Care on X (6 Oct 2026)).
Head office
Times Tower Building, Haile Selassie Avenue, P.O. Box 48240-00100 Nairobi, plus regional offices countrywide listed on KRA’s contact page (KRA – Contact Us).
Frequently asked questions
What is the KRA customer care number?
+254 20 4 999 999 or +254 711 099 999, per KRA.
What is KRA’s email?
callcentre@kra.go.ke.
Related: KRA help hub · KRA refunds
Sources
- KRA – Contact Us (checked 14 October 2026)
