SBM Bank Branches in Nairobi and Kenya: Addresses, Phone Numbers and Hours (2026)

Updated 25 October 2026

SBM Bank Kenya runs 34 branches across the country, and half of them are in Nairobi. This page lists every branch with its building, street, direct phone number and email, taken from the bank’s own branch directory, so you can call the right branch before you travel, not the busy main line.

SBM Bank Kenya is the Kenyan unit of Mauritius-based SBM Holdings. It entered Kenya by buying Fidelity Commercial Bank in 2017 and took over most of the former Chase Bank business in 2018, which is why some older customers still have Chase cheque books or paybill references. For the paybill, SWIFT code and head office numbers, see our SBM Bank paybill, SWIFT code and customer care page.

In this guide

1. SBM Bank Branch Opening Hours
2. SBM Bank Branches in Nairobi
3. SBM Bank Branches Near Nairobi
4. SBM Bank Branches at the Coast
5. SBM Bank Branches Upcountry
6. Branches That Have Closed or Merged
7. Before You Visit a Branch
8. About SBM Bank Kenya
9. Frequently Asked Questions

SBM Bank Branch Opening Hours

SBM lists the same hours for its branches:

Day	Branch hours
Monday to Friday	8:30am to 4:00pm
Saturday	9:00am to 1:00pm
Sunday and public holidays	Closed

Phone and email support runs outside these hours. The bank’s contact centre is on 0709 800 000 or 0730 175 000, and the email is atyourservice@sbmbank.co.ke.

SBM Bank Branches in Nairobi

Nairobi has 17 SBM branches. The CBD has three (City Centre, Corner House and River Road). The rest are spread across Westlands, Parklands, Upper Hill, Kilimani, Karen, Gigiri, Kiambu Road, Mombasa Road, Industrial Area and Eastlands.

Branch	Location	Phone	Email
ABC (ABC Elite)	ABC Place, 1st Floor, Waiyaki Way	0703 074 520	customercareabc@sbmbank.co.ke
City Centre	Prudential Building, 6th Floor, Wabera Street	0703 074 730	citycentre@sbmbank.co.ke
Corner House	Ground Floor, Corner House, Kimathi Street	0703 074 060	customercarecornerhouse@sbmbank.co.ke
Diamond Plaza	Diamond Plaza, Ground Floor, 4th Parklands Avenue	0703 074 580	customercaredp@sbmbank.co.ke
Donholm	Ground Floor, East End Plaza, Outering Road	0703 074 820	customercaredonholm@sbmbank.co.ke
Hurlingham	Ground Floor, Landmark Plaza, Argwings Kodhek Road	0703 074 640	hurlingham@sbmbank.co.ke
Industrial Area	Ground Floor, Karan Holdings, junction of Butere Road and Dar es Salaam Road	0703 074 840	customercareindustrialarea@sbmbank.co.ke
Karen	Water Mark Business Plaza, Karen	0703 074 964	karen@sbmbank.co.ke
Kilimani	Adlife Plaza, Kilimani	0703 074 001	customercarekilimani@sbmbank.co.ke
River Road	Sundrise Plaza, Ground Floor, River Road, next to Sagret Hotel	0703 074 791	customercareriverroad@sbmbank.co.ke
Riverside (Head Office)	Riverside Mews, junction of Ring Road Riverside and Riverside Westlane, Riverside Drive	0703 074 050	riversidemews@sbmbank.co.ke
Sameer Park	Sameer Business Park, Mombasa Road	0703 074 858	sameer@sbmbank.co.ke
Strathmore	Strathmore Student Centre, Ground Floor, Strathmore University, Ole Sangale Road	0703 074 690	customercarestrathmore@sbmbank.co.ke
Upper Hill	KMA Centre, Chyulu Road and Mara Road junction	0703 074 680	customercareupperhill@sbmbank.co.ke
Village Market	Village Market Mall, 1st Floor, New Wing, Limuru Road, Gigiri	0703 074 590 or 0703 074 594	villagemarket@sbmbank.co.ke
Westlands	1st Floor, Westlands Square, Ring Road Parklands	0703 074 550	westlands@sbmbank.co.ke
Windsor	Ridgeways Mall, Ground Floor, Kiambu Road	0703 074 600	windsor@sbmbank.co.ke

Which Nairobi Branch Should You Use?

• In the CBD: Corner House on Kimathi Street is on the ground floor and easy to walk into. City Centre is on the 6th floor of Prudential Building on Wabera Street. River Road serves traders in the downtown area.
• Westlands and Parklands: Westlands Square, Diamond Plaza on 4th Parklands Avenue and ABC Place on Waiyaki Way are all close together.
• Eastlands: Donholm, on Outering Road, is the only branch on the east side. The former Buru Buru branch was merged into it in October 2021.
• South and west: Karen, Hurlingham, Kilimani, Strathmore (on the university campus, Madaraka) and Upper Hill.
• North: Village Market in Gigiri and Windsor at Ridgeways Mall on Kiambu Road.
• Industrial zones: Industrial Area (Butere Road) and Sameer Business Park on Mombasa Road.

SBM Bank Branches Near Nairobi

Branch	Location	Phone	Email
Ongata Rongai	Maasai Mall, Ground Floor, Magadi Road, Rongai Town	0703 074 700	customercareongatarongai@sbmbank.co.ke
Thika	Nelleon Centre, junction of Kenyatta Highway and Harry Thuku Road	0703 074 620	thika@sbmbank.co.ke
Machakos	Kitanga House, Ground Floor, Makutano, Machakos	0703 074 030	customercaremachakos@sbmbank.co.ke

SBM Bank Branches at the Coast

SBM has six branches on the coast, three of them in Mombasa.

Branch	Location	Phone	Email
Jubilee Arcade (Mombasa)	Jubilee Insurance Building, Moi Avenue	0703 074 090	customercarejubilee@sbmbank.co.ke
Nyerere Avenue (Mombasa)	Fidelity Centre, Nyerere Avenue, opposite Tea Trade Centre	0703 074 170	customercarenyerere@sbmbank.co.ke
Nyali	Nyali, Mombasa (call the branch for directions)	0703 074 260	customercarenyali@sbmbank.co.ke
Diani	Baharini Plaza, Ground Floor, next to Chandarana Supermarket, Beach Road	0703 074 915	customercarediani@sbmbank.co.ke
Kilifi	Baobab Plaza, Charo wa Mae Road	0703 074 371	customercarekilifi@sbmbank.co.ke
Malindi	Lama Road, opposite Multi Groceries Limited	0703 074 320	customercaremalindi@sbmbank.co.ke

SBM Bank Branches Upcountry

Branch	Location	Phone	Email
Eldoret	Zion Mall, Ground Floor, Eldoret Malaba Road and Ronald Ngala Street	0703 074 240	customercareeldoret@sbmbank.co.ke
Kericho	Ratan Plaza, Kenyatta Road	0703 074 940	customercarekericho@sbmbank.co.ke
Kisii	Royal Towers, Hospital Road, Kisii Town	0703 074 150	customercarekisii@sbmbank.co.ke
Kisumu	Tuffoam Mall, 1st Floor, Achieng Oneko Road	0703 074 222	customercarekisumu@sbmbank.co.ke
Kitale	Mega Centre, Ground Floor, Mak Asembo Street	0703 074 870	customercarekitale@sbmbank.co.ke
Nakuru	Spikes Centre, Ground Floor, Kenyatta Avenue	0703 074 340	customercarenakuru@sbmbank.co.ke
Nanyuki	Peak Place, Ground Floor, next to Chicken Inn	0703 074 953	customercarenanyuki@sbmbank.co.ke
Narok	Ol Talet Mall, Ground Floor, Narok Town	0703 074 020	customercarenarok@sbmbank.co.ke

Branches That Have Closed or Merged

If you have an old branch name on your account documents, it may no longer exist. SBM merged these locations on 29 October 2021:

• Lavington branch, now served by ABC (ABC Place, Waiyaki Way).
• Buru Buru branch, now served by Donholm.
• Kimathi branch, now served by Corner House.
• SBM Xpress Limuru Road, now served by Diamond Plaza.
• SBM Xpress Ngong Road, now served by Kilimani (Adlife Plaza).

Accounts moved to the receiving branch automatically. You can still use any SBM branch in the country for everyday services.

Before You Visit a Branch

• Call the branch line first. Each branch has its own 0703 074 number, listed above. It is usually quicker than the main contact centre for questions about a specific branch.
• Carry your original ID or passport. You’ll need it for withdrawals over the counter, card replacement and account changes.
• Use a paybill for deposits. You can send money to an SBM account through M-Pesa paybill 552800, with the account number as the reference. Other banks’ numbers are in our full list of bank paybill numbers.
• Go early on Saturdays. Branches close at 1:00pm.
• Plan around holidays. All branches close on Sundays and public holidays.

About SBM Bank Kenya

SBM Bank Kenya has been growing again after cleaning up the loan book it inherited. In its nine-month results for the period to 30 September 2026, the bank reported pretax profit of KSh911 million, up from KSh411 million a year earlier, and customer deposits of KSh97.3 billion.

Comparing banks with branches near you? See our lists of Equity Bank branches in Nairobi, DTB branches in Nairobi and CIB Bank branches in Nairobi. Banks hire branch staff, relationship managers and call centre agents regularly, and you can find openings on JobinKenya.

Frequently Asked Questions

How many SBM Bank branches are there in Kenya?

SBM Bank Kenya says it has 34 branches. 17 of them are in Nairobi.

What time does SBM Bank open on Saturday?

9:00am, and it closes at 1:00pm. Branches are closed on Sundays and public holidays.

Where is SBM Bank head office?

Riverside Mews, at the junction of Ring Road Riverside and Riverside Westlane, off Riverside Drive in Nairobi.

What is the SBM Bank customer care number?

0709 800 000 or 0730 175 000, or email atyourservice@sbmbank.co.ke.

Is there an SBM branch in Mombasa?

Yes, three: Jubilee Arcade on Moi Avenue, Nyerere Avenue at Fidelity Centre, and Nyali.

What happened to SBM Buru Buru branch?

It merged with the Donholm branch on 29 October 2021.

Branch addresses, phone numbers, emails and hours from SBM Bank Kenya’s branch directory, contact page and October 2021 branch merger notice on sbmbank.co.ke. Checked 24 October 2026.