These questions are less frequent but come up every intake.
Based on questions students and loanees sent to HELB’s official X account (@HELBpage) and HELB’s own replies, checked on 14 October 2026. Questions are paraphrased.
Transferred or funds at the wrong institution
HELB asks you to DM your admission letter for the current institution so it can update records and re-route the funds.
Unused tuition
HELB says ask your institution to refund unutilised tuition and give you the cheque number once processed. HELB’s site says refunds take 60 days from initiation of the request.
Cancelling a loan
Send a formal letter requesting cancellation to contactcentre@helb.co.ke. Cancellation covers both upkeep and tuition – you cannot keep only one.
Household/tuition amount looks wrong
HELB told one student to check their household amount with the university.
Frequently asked questions
How do I move my HELB money to a new university?
DM HELB your admission letter to the current institution so it can re-route funds.
Can I cancel tuition and keep upkeep?
No. HELB says cancellation covers both.
How long does a HELB refund take?
HELB’s site says 60 days from initiation.
Related: How to check your HELB loan status · HELB loan repayment calculator · HELB help hub
