Kenya Orient Insurance Contacts: Customer Care Number, Paybill, Email and Branches

Updated 28 October 2026

Kenya Orient Insurance’s customer care numbers are 0719 042 000 and 020 296 2000, its M-Pesa paybill is 513200, and the general email is info@korient.co.ke (or contactme@korient.co.ke). The head office is on the 6th Floor of Capitol Hill Towers, Cathedral Road, Nairobi, and the company runs branches in Nairobi CBD, Westlands, Thika, Machakos, Nakuru, Nyeri, Meru, Kisumu, Kakamega and Mombasa, plus a motor assessment centre in Industrial Area.

This page pulls together every contact Kenya Orient Insurance Limited publishes on its own website, so you can pay a premium, report a claim or reach the right branch without guessing. All details below were checked on October 27, 2026 on korient.co.ke.

Kenya Orient Insurance Contacts at a Glance

Kenya Orient Insurance Paybill Number

Kenya Orient’s FAQ page gives its M-Pesa paybill as 513200. To pay a premium:

1. Open M-Pesa and choose Lipa na M-Pesa, then Pay Bill.
2. Enter business number 513200.
3. For the account number, use your policy number (or the reference your agent or the branch gives you, if your policy has not been issued yet).
4. Enter the amount, confirm with your PIN and keep the M-Pesa message as proof of payment.

The company’s site does not spell out the account number format, so confirm it with your branch before your first payment. If you are new to paybills, our guide on how to pay a paybill with M-Pesa covers charges and common mistakes, such as paying to the wrong account reference.

Kenya Orient Insurance Branches

These are the branches listed on the Kenya Orient contact page. Each branch has its own line and email, which is usually faster than the head office for policy questions.

Where a branch lists a range such as “0719 042 251 to 253”, the company publishes it as 042251/3, meaning any of the three lines.

What Kenya Orient Insurance Covers

Kenya Orient is a general insurer. Its FAQ is clear that it does not underwrite medical cover, so if you need health insurance you will have to go elsewhere. The flagship products on its website are:

• Orient Motor Pack for private and commercial vehicles
• Orient Commercial and Orient Business for business premises and stock
• Orient Home for household contents and buildings
• Orient School Pack for schools
• Orient Marine Cargo for imports

You can request a quote or buy some covers online on the website, which brands this as “Instasurance”, or through its mobile app. Intermediaries (agents and brokers) also sell its policies. To compare Kenya Orient with larger players, see our list of the top insurance companies in Kenya.

How to Report a Claim With Kenya Orient

The website has a “Report a Claim” button at the top of every page. For motor accidents, Kenya Orient’s own FAQ lists what you should and should not do:

Do

• Get all the details of the third party, if another vehicle or person is involved.
• Report the accident to the police and get a police abstract, especially where there are injuries or another party.
• Tell your agent, broker or Kenya Orient as soon as possible.
• Take photos of the scene if it is safe to do so.

Do not

• Accept liability for the accident.
• Negotiate any payment with the third party.
• Reply to letters or calls about the accident yourself; send them to the insurer.

Vehicles are inspected at the Industrial Area assessment centre (assessors@korient.co.ke). For a general walk-through of documents and timelines across Kenyan insurers, read how to make an insurance claim.

How to Verify a Kenya Orient Motor Certificate

Kenya Orient’s FAQ says you can verify a motor insurance certificate by dialling *352# and following the prompts, or on the DMVIC verification page on the web. This is worth doing every time you renew, and when you buy a used car whose seller says it is insured. For other vehicle services, see our NTSA help hub.

Cancelling a Policy or Changing Your Agent

• Cancelling: for general insurance, Kenya Orient says cancellation leads to a proportionate refund of the premiums paid.
• Missed premiums: failing to pay as agreed is a breach of the policy terms and leads to the contract being terminated.
• Changing your agent: email the company or visit a branch and ask them to appoint your new intermediary.

Complaints and Whistleblowing

For complaints, use the “Complaint” link on the website or email contactme@korient.co.ke, and keep your policy or claim number in the subject line. To report unethical behaviour anonymously, Kenya Orient uses the Tip-offs Anonymous service on toll-free 0800 722 626 or speakup@tip-offs.com. If an insurer does not resolve a complaint, you can escalate it to the Insurance Regulatory Authority.

Comparing insurers? See our APA Insurance contacts, Geminia Insurance contacts, Definite Assurance contacts and Mayfair Insurance contacts pages.

Frequently Asked Questions

What is the Kenya Orient Insurance paybill number?

The paybill is 513200, according to Kenya Orient’s FAQ page. Use your policy number as the account number unless your branch tells you otherwise.

What is the Kenya Orient Insurance customer care number?

Call 0719 042 000 or 020 296 2000. The site also lists 0719 042 001 and 020 296 2001.

Where is the Kenya Orient Insurance head office?

6th Floor, Capitol Hill Towers, Cathedral Road, Nairobi, P.O. Box 34530-00100.

Does Kenya Orient offer medical insurance?

No. Its FAQ says it does not underwrite medical cover.

What are Kenya Orient’s working hours?

Monday to Friday 8:30am to 5:00pm and Saturday 9:00am to 12:30pm. Offices are closed on Sundays and public holidays.

Does Kenya Orient have a branch in Mombasa?

Yes, on the 1st Floor of Vishnu Towers, Moi Avenue, Mombasa, on 0719 042 270 to 272 or mombasa@korient.co.ke.

All contacts, the paybill and branch details were checked on October 27, 2026 on the official korient.co.ke contact and FAQ pages.