Official contact details for Citibank Kenya, including SWIFT code, customer care numbers, email and head office address. Contact details come from the Central Bank of Kenya’s directory of licensed banks; paybill and SWIFT details come from the bank’s own website.
Citibank Kenya at a glance
| Licensed name | Citibank N.A Kenya |
|---|---|
| SWIFT / BIC code | CITIKENA |
| Telephone | +254-20- 2754000/ 2711221 |
| Kenya.citiservice@citi.com | |
| Website | https://www.citigroup.com/citi/about/countries-and-jurisdictions/kenya.html |
| Head office | Citibank House, Upper Hill Road, Upper Hill, Nairobi. |
| Postal address | P. O. Box 30711 – 00100 Nairobi |
| Branches (per CBK) | 2 |
| Licensed | 1st July 1974 |
M-PESA paybill
We could not find an M-PESA paybill number published on Citibank Kenya’s own website when we checked. Ask the bank directly using the contacts above before sending money, and never use a paybill number from an unofficial source.
Receiving money from abroad
For international transfers into a Citibank Kenya account, the sender needs the SWIFT/BIC code CITIKENA, your full name as on the account, and your account number. Some banks use branch-specific SWIFT codes for certain branches; confirm with your branch for large or time-sensitive transfers.
Loan repayments
Planning a loan with Citibank Kenya? Estimate your monthly instalments with our Citibank Kenya loan calculator, or compare lenders on the bank loan calculators page.
Frequently asked questions
What is the Citibank Kenya SWIFT code?
CITIKENA, as published by the bank.
How do I contact Citibank Kenya customer care?
CBK’s directory lists +254-20- 2754000/ 2711221 and email Kenya.citiservice@citi.com.
Is Citibank Kenya licensed by the Central Bank of Kenya?
Yes. Citibank N.A Kenya appears in CBK’s directory of licensed commercial banks (July 2026).
Sources
- CBK – Directory of Licensed Commercial Banks (July 2026) (checked 13 October 2026)
- Citibank Kenya – SWIFT code (checked 13 October 2026)
