Official contact details for Credit Bank, including its M-PESA paybill, customer care numbers, email and head office address. Contact details come from the Central Bank of Kenya’s directory of licensed banks; paybill and SWIFT details come from the bank’s own website.
Credit Bank at a glance
| Licensed name | Credit Bank PLC |
|---|---|
| M-PESA Paybill | 972700 |
| Telephone | +254-20-2222300/2220789/2222317/2283000, 0728607701, 0738222300 |
| customerservice@creditbank.co.ke | |
| Website | www.creditbank.co.ke |
| Head office | 14th Floor, One Africa Place, Waiyaki Way, Nairobi. |
| Postal address | P. O. Box 61064-00200 Nairobi |
| Branches (per CBK) | 16 |
| Licensed | 30th November 1994 |
How to deposit to Credit Bank from M-PESA
- Open M-PESA and choose Lipa na M-PESA, then Pay Bill.
- Enter business number 972700.
- Enter your Credit Bank account number as the account number.
- Enter the amount and your M-PESA PIN, then confirm.
M-PESA charges for paybill payments depend on the business. See our M-PESA charges calculator for send and withdrawal fees.
Loan repayments
Planning a loan with Credit Bank? Estimate your monthly instalments with our Credit Bank loan calculator, or compare lenders on the bank loan calculators page.
Frequently asked questions
What is the Credit Bank M-PESA paybill number?
972700. Use your Credit Bank account number as the account number.
How do I contact Credit Bank customer care?
CBK’s directory lists +254-20-2222300/2220789/2222317/2283000, 0728607701, 0738222300 and email customerservice@creditbank.co.ke.
Is Credit Bank licensed by the Central Bank of Kenya?
Yes. Credit Bank PLC appears in CBK’s directory of licensed commercial banks (July 2026).
Sources
- CBK – Directory of Licensed Commercial Banks (July 2026) (checked 13 October 2026)
- Credit Bank – M-PESA paybill (checked 13 October 2026)
