Quick answer
TrustGro now trades as Fin Kenya. Customer care: 0111 149 000; loan applications: 0111 149 714 or *714#; email info@trustgro.com. Open Mon to Fri 8am to 5pm, Sat 9am to 12 noon. It has 7 branches and 19 satellite offices in 26 counties.
Updated 18 October 2026
TrustGro, now called Fin Kenya, can be reached on 0111 149 000 and by email at info@trustgro.com. To apply for a loan, dial *714# or call 0111 149 714. Customer care works Monday to Friday from 8am to 5pm and on Saturday from 9am to 12 noon, and is closed on Sundays and public holidays. The company says it has 7 branches and 19 satellite offices across 26 counties.
Quick contacts
- Customer care: 0111 149 000
- Loan applications: 0111 149 714 or USSD *714#
- Email: info@trustgro.com (a contact form on the Fin Kenya website also works, with replies in 24 to 48 hours)
- Hours: Mon to Fri 8am to 5pm; Sat 9am to 12 noon; closed Sundays and public holidays
- WhatsApp: not published on the official website
TrustGro was formerly GetBucks Kenya. It rebranded to TrustGro in 2021 and now trades as Fin Kenya, part of the Finclusion group. The website names the company as TrustGro SCA Limited trading as Fin and says it is licensed by the Central Bank of Kenya. It is a non-deposit-taking lender, so it lends money but doesn’t take savings. Many borrowers still search for “TrustGro” or “Trust Grow microfinance”, so both names refer to the same company and the same customer care line.
TrustGro and Fin Kenya branches
Fin Kenya says it has 7 main branches and 19 satellite offices across 26 counties, but its website doesn’t publish a branch list with addresses or branch phone numbers. We have not copied unverified branch lists from other websites. To find the office nearest you, call 0111 149 000 and give your town. Branches handle loan applications, statements, clearance letters and refund forms.
Fin Kenya loan products at a glance
These figures come from the company’s FAQ page. Interest rates aren’t published; the company says they depend on the product.
| Product | Amount | Term | Payout time |
|---|---|---|---|
| Government payroll (check-off) | KSh 10,000 to KSh 1.5 million | Up to 96 months in the FAQ; a 120-month option was announced in August 2026 | Within 24 hours |
| Vehicle logbook | KSh 100,000 to KSh 5 million | 1 to 24 months (one FAQ entry says up to 36) | Within 48 hours |
| Salary advance (private employers) | KSh 5,000 to KSh 250,000 | 1 month | Within 2 hours |
| Asset finance | KSh 100,000 to KSh 2 million | 1 to 24 months | Varies |
| Insurance premium finance | KSh 100,000 to KSh 1 million | 1 to 10 months | Varies |
| Invoice discounting | KSh 100,000 to KSh 2 million | 1 to 3 months | Varies |
| Import duty finance | KSh 100,000 to KSh 1 million | 1 to 12 months | Varies |
Source: ke.fin.africa FAQs and news page, checked October 2026.
How to reach customer care fastest
The website’s contact form has a dropdown for the most common requests, so choosing the right subject sends your message to the right team. The options are:
- Loan status: include your ID number and the date you applied.
- Loan statement: statements cost KSh 500 per account, paid to the company bank account or paybill, and are issued on the 15th of every month.
- Clearance letter: send proof of your final payment. Clearance letters are issued 24 hours after the company receives it.
- Refund request: fill in a refund form at a branch or the head office. Refunds take 7 days to reach your account.
- Complaint: keep your reference number. If the matter isn’t resolved, you can take it to the Central Bank of Kenya.
For anything urgent, call 0111 149 000 during working hours rather than waiting for an email reply.
Repayments and top-ups
Repayments are made through deductions by your employer (check-off) or through the company’s M-Pesa paybill. Fin Kenya offers a top-up once you have paid at least one instalment, will pay off loans you owe other lenders, and lets you clear your loan early. Ask customer care for the exact paybill and account format before paying, and keep every M-Pesa message.
Before you borrow
- Work out what you can repay with our loan affordability calculator.
- Check your credit record with our guide to checking your CRB status, and read how CRB listing works.
- If a lender contacts you through an app, confirm it’s licensed with our guide on checking a loan app’s CBK licence.
- Compare costs with Sacco and bank loans in our guide to bank vs Sacco loans.
Frequently asked questions
What is the TrustGro (Fin Kenya) customer care number?
The main number is 0111 149 000. The FAQ also lists 0111 149 714 for loan applications.
Is TrustGro the same as Fin Kenya?
Yes. TrustGro now trades as Fin Kenya. The legal name on its website is TrustGro SCA Limited trading as Fin, and it says it is licensed by the Central Bank of Kenya.
How do I apply for a TrustGro or Fin Kenya loan?
Dial *714#, apply on the website, call 0111 149 714 or visit any branch.
How many TrustGro branches are there?
The company says it has 7 branches and 19 satellite offices across 26 counties. It doesn’t publish a full branch list with addresses online, so call 0111 149 000 to find your nearest office.
How do I get a Fin Kenya loan statement or clearance letter?
Ask at the head office or any branch, or use the contact form. Statements cost KSh 500 per account and are issued on the 15th of each month. Clearance letters are issued 24 hours after you show proof of full payment.
Does Fin Kenya lend to people listed on CRB?
Its FAQ says it lends to valid clients whether or not they are listed on CRB, as long as their payslip or cash flow can carry the repayment and, for logbook loans, the vehicle meets the loan amount.
Last verified October 2026 against the Fin Kenya (TrustGro) website. Contacts and products can change; confirm with the company before paying.
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