Kenya Power pushes most customer tasks to three self-service channels.
*977# (works without data)
Report outages and retrieve your last three tokens by dialling *977#.
MyPower app
Track tokens, report outages, follow new-connection applications, and verify Kenya Power staff or contractors.
Self-service portal
Apply for new connections via the Kenya Power Self-Service Portal: fill in the Enquiry for Supply of Electricity form with ID, KRA PIN certificate, land ownership document and route sketch.
Phone
Kenya Power has listed 0703070707, 0732170170, 0711031000 and 97771 for follow-up.
Frequently asked questions
How do I get my last Kenya Power token?
Dial *977# or use the MyPower app.
Where do I apply for a new connection?
On the Kenya Power self-service portal (selfservice.kplc.co.ke).
Related: Kenya Power help hub · New connection guide
