Updated 27 October 2026
Looking for the Jambojet customer care number? Need to reach Jambojet about a booking, a refund, a delayed flight or lost baggage? This page lists Jambojet’s official customer care numbers, WhatsApp line and email, taken from the airline’s own contact page, plus tips on which channel to use for what, how to protect yourself from fake “Jambojet agents”, and how to escalate a complaint.
Updated October 2026. Official sources: www.jambojet.com www.jambojet.com.
Sources: Jambojet’s official contact page (jambojet.com/support/contact-us), its Credit Shell portal and its official public notices. Checked on 27 October 2026.
Jambojet customer care contacts
| Channel | Contact |
|---|---|
| Phone | +254 711 024 545 |
| Phone (alternative) | +254 734 104 545 |
| +254 740 555 333 | |
| Email (general enquiries) | customersupport@jambojet.com |
| Website | www.jambojet.com |
| Social media | @FlyJambojet |
| Head office address (as listed on its app store page) | Jambojet Building, Airport North Road, P.O. Box 19079-00501, Nairobi |
Jambojet notes that normal call rates apply to its phone lines. The airline is a subsidiary of Kenya Airways and flies domestic routes from Nairobi and regional routes in East Africa.
Which channel to use
Changing or managing a booking
Jambojet says changing a booking is done through Manage Booking on its website. You’ll need your booking reference (PNR) and surname. Use the phone line if the website will not let you make the change you need, for example for a name correction.
Unused booking value (credit shell)
If you have unused value from a cancelled or changed booking, Jambojet runs a Credit Shell portal where you enter the original booking reference to find and redeem the credit into a new reservation. The portal lists the same support numbers and email for help.
Quick questions
WhatsApp on +254 740 555 333 is usually the easiest for quick questions such as baggage allowance, check-in times or flight status. Have your PNR ready.
Written complaints and refunds
Use email (customersupport@jambojet.com) so you have a written record. Put your PNR, flight number, date and a short summary in the subject line, and attach receipts and photos.
How to write a complaint that gets answered
- Subject line: “Refund request, PNR ABC123, JM flight on 27 Oct”.
- Facts first: what happened, when and where, in a few sentences.
- What you want: a refund, a rebooking, compensation for expenses, or the return of baggage.
- Evidence: boarding pass, booking confirmation, receipts for meals or hotels, photos of damaged bags, and any baggage report reference from the airport.
- Follow up: keep every reply and note the date and name of anyone you speak to on the phone.
Lost, delayed or damaged baggage
Report it at the airport before you leave the arrivals hall. Ask for a written report with a reference number, then email the reference and your PNR to customer support. Keep receipts for essentials you have to buy while your bag is missing.
Beware of fake Jambojet agents
Jambojet has publicly urged customers to “remain vigilant and only engage with our official platforms” and to verify that they are dealing with Jambojet before making any payment or sharing information. Scammers post fake “cheap ticket” offers on Facebook and WhatsApp and ask for payment to personal M-Pesa numbers.
- Book only on jambojet.com, the official app, or a reputable travel agent.
- Check the number: the official lines are the ones in the table above.
- Never pay for a ticket to a personal M-Pesa line or send a “booking fee” first.
- Confirm any booking on the website’s Manage Booking page using the PNR.
If you have been scammed, see our guide on how to reverse an M-Pesa transaction and report it quickly.
Escalating a complaint
If Jambojet doesn’t resolve your complaint, you can escalate it to the Kenya Civil Aviation Authority (KCAA), which regulates air transport in Kenya, with copies of your correspondence. For disputes about money you paid, keep payment records; card payments may also be disputed through your bank.
Paying for flights
Jambojet accepts payment through its website and app. If you pay by M-Pesa, check you are paying an official business number shown in the checkout, not a number sent by a person.
Jambojet customer care quick reference
| Need | Contact |
|---|---|
| Bookings, changes, lost confirmation | +254 711 024 545, +254 734 104 545 or +254 20 3274545 |
| +254 740 555 333 | |
| General email | customersupport@jambojet.com |
| Groups of up to 10 | groups@jambojet.com |
| Groups of 10 or more | 0736 111 174 (Groups desk) |
One cost most contact lists leave out: Jambojet’s FAQ says booking through a sales office or the call centre adds a service charge of KES 800 per person per one-way trip, while booking on jambojet.com carries no extra charge beyond the fare. If you only need to book, the website or app is cheaper; use the call centre for problems the website cannot fix, such as a lost booking confirmation or a disrupted trip. Group fares for 10 or more people must be paid in advance to hold the seats, and block bookings are not allowed.
More contact guides: Buscar Contacts 2026: Phone Numbers, Booking Offices and Routes; Easy Coach Contacts 2026: Customer Care, Head Office and Booking; Great Rift Shuttle Contacts 2026: Phone Numbers, Offices and Routes.
Jambojet customer care number: frequently asked questions
What is the Jambojet customer care number?
+254 711 024 545 or +254 734 104 545, according to Jambojet’s contact page.
Does Jambojet have WhatsApp?
Yes: +254 740 555 333.
What is the Jambojet email address?
customersupport@jambojet.com for general enquiries.
How do I use my Jambojet credit?
Use the Credit Shell portal with your original booking reference to redeem unused value into a new booking.
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