Updated 2 November 2026
Trident Insurance contacts: the customer care numbers are 0734 330 036 and 0720 600 036, its landlines are 020 272 1710 and 020 272 1740, and its email addresses are info@trident.co.ke and customerservice@trident.co.ke. The head office is on the 1st Floor of Capitol Hill Towers, Cathedral Road, off Processional Way in Nairobi (P.O. Box 55651-00200).
Trident Insurance Company Limited is a Kenyan general insurer that says it was licensed and began full operations in 1982. This page gathers all the Trident Insurance contacts the company publishes on its own website, trident.co.ke, plus what its product pages say about reporting a claim. All details were checked on November 1, 2026.
Trident Insurance Contacts at a Glance
| Channel | Details |
|---|---|
| Customer care (mobile) | 0734 330 036 and 0720 600 036 |
| Landlines | 020 272 1710 and 020 272 1740 |
| General email | info@trident.co.ke |
| Customer service email | customerservice@trident.co.ke |
| Head office | 1st Floor, Capitol Hill Towers, Cathedral Road, off Processional Way, Nairobi |
| Postal address | P.O. Box 55651-00200, Nairobi |
| Online forms | Get a Quote, Report a Claim, General Enquiry, Complaint and Feedback, all on trident.co.ke |
The site footer shows a shortened landline, “020 27271”, which looks cut off. Use the two full landlines from the Contact Us page instead.
Trident Insurance Contacts for Payments: Paybill and Branches
Trident does not publish an M-Pesa paybill number on its website, and it does not list branch addresses, although its company profile mentions a “country wide branch network”. So before you pay a premium, call 0734 330 036 or email customerservice@trident.co.ke and ask for the paybill and account reference in writing. Only pay to a number Trident confirms, and keep the M-Pesa message as proof. If an agent or broker gives you a paybill, check it with the company first. Our guide to paying a paybill explains the account-number mistakes that hold up payments.
How to Report a Trident Insurance Claim
Of the Trident Insurance contacts, the quickest route is the “Report a Claim” button on trident.co.ke, followed by a call to customer care. Trident’s product pages set out these steps:
| Cover | When to report | Documents Trident lists |
|---|---|---|
| Fire and perils | Within 3 days of the loss | Claim form, police abstract, stock records and purchase receipts |
| Burglary | Immediately after you discover it | Claim form, police abstract, stock records and receipts, within about 3 to 7 days of reporting |
| Goods in transit | Within 3 days, or within a reasonable time | Claim form, police abstract, driver’s licence, records of the goods and approval to transport them |
For every claim, Trident asks you to take reasonable steps to stop the loss getting worse. If you have not claimed before, our explainer on how insurance claims work in Kenya covers assessors, excess and how long settlement takes.
What Trident Insurance Covers
Trident is a general insurer, so it does not sell life cover or pensions. Its online product list includes:
- Motor: private cars, commercial vehicles, PSV, taxis, tuk tuks, motorcycles and driving school cars. Its private motor cover protects against accidents, theft and third-party liability, but not use as a PSV or for hire.
- Property: fire and perils, burglary, all risks, domestic package, plate glass and stock.
- Business: SME combined, goods in transit, money, fidelity guarantee, public and product liability, professional indemnity, directors and officers, and work injury cover (WIBA and WIBA Plus).
- Bonds: bid, performance, advance payment, customs, immigration and auctioneer bonds.
- Others: crop and livestock, golfers, travel and personal accident, medical, and Trident Mobile Insurance.
To buy most policies, Trident asks for a completed proposal form plus your ID and KRA PIN. For fire cover it may also send a surveyor. Before you take motor cover, compare prices with our car insurance premium estimator.
About Trident Insurance Company
Trident says its paid-up share capital is KSh 500 million and its asset base is KSh 4.2 billion. It says it invests in government securities, fixed deposits and property. It also says its reinsurance programme is led by Kenya Re, with Ghana Re, ZEP-RE (PTA Re) and Africa Re also taking part. Its clients include individuals, SMEs, large companies, government agencies and county governments.
The FAQ page on trident.co.ke currently shows placeholder text, not real answers, so use the Trident Insurance contacts above for anything not covered here. Before you deal with any agent or broker selling a Trident policy, check that they are licensed by the Insurance Regulatory Authority (IRA), as Trident itself advises. To see how Trident compares with bigger names, read our list of top insurance companies in Kenya.
Frequently Asked Questions
What is the Trident Insurance customer care number?
0734 330 036 and 0720 600 036, plus landlines 020 272 1710 and 020 272 1740.
Which Trident Insurance contacts handle email enquiries?
info@trident.co.ke for general enquiries and customerservice@trident.co.ke for customer service.
Where is the Trident Insurance head office?
1st Floor, Capitol Hill Towers, Cathedral Road, off Processional Way, Nairobi.
Does Trident Insurance have a paybill number?
Trident does not publish one on its website. Ask customer care for the paybill and account reference in writing before you pay.
How long do I have to report a Trident claim?
Trident’s product pages say report fire and goods-in-transit losses within 3 days, and burglary as soon as you discover it.
Bookmark these Trident Insurance contacts for renewals and claims. Other insurer contacts: APA Insurance, Geminia Insurance, Mayfair Insurance and Kenindia Assurance. Looking for insurance jobs? See JobinKenya.
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