Intra Africa Assurance Contacts 2026: Complete, Easy Paybill and Branch Guide

Updated 1 November 2026

Intra Africa Assurance contacts: the customer care numbers are 0722 205 050 and 0721 635 333 (landlines 020 272 607 and 020 272 610), its M-Pesa paybill numbers are 597162 and 861600, and its email addresses are info@intraafrica.co.ke and customerservice@intraafrica.co.ke. The head office is on the 9th Floor of Laxcon Plaza, Swaminarayan Road, off Parklands Road in Nairobi, and the company lists offices in Nairobi CBD, Nakuru, Mombasa, Kisumu, Eldoret and Nanyuki.

This page gathers all the Intra Africa Assurance contacts that Intra Africa Assurance Company Limited publishes on its own website, intraafrica.co.ke, so you can pay a premium, report a claim or reach the right branch first time. All details were checked on November 1, 2026 against the contact, FAQ and claims pages. Note that the similar-looking domain intra-africa.com belongs to an unrelated cross-border trade platform, not the insurer.

Intra Africa Assurance Contacts at a Glance

The company’s FAQ page shows the email as “info@intrafrica.co.ke” and a number as 0722 505 050. Both look like typing errors: the contact page and every other page use info@intraafrica.co.ke and 0722 205 050, so use those.

Intra Africa Assurance Contacts for Payments: Paybill Number

The Intra Africa Assurance contacts for payment are M-Pesa paybill 597162 and 861600. The FAQ adds that motor customers should use the vehicle registration number as the account number. To pay:

1. Open M-Pesa, choose Lipa na M-Pesa, then Pay Bill.
2. Enter business number 597162 (or 861600).
3. For a motor policy, enter your vehicle registration, for example KDA 123A, as the account number. For other policies, ask your branch or agent for the reference to use.
4. Enter the amount, confirm with your PIN and keep the M-Pesa message as proof.

The FAQ adds that the premium is paid at the beginning of cover, and that a digital motor certificate can be shared by email or WhatsApp and printed. New to paybills? Our guide on how to pay a paybill with M-Pesa covers charges and the mistakes that delay payments.

Intra Africa Assurance Contacts by Branch

These Intra Africa Assurance contacts by branch come from the company’s contact page. The company’s history page says it has eight liaison offices countrywide plus independent agents and intermediaries.

The Intra Africa Assurance contacts page does not publish a WhatsApp number or weekend hours. Call a branch before you travel.

Intra Africa Assurance Contacts for Claims

According to its claims page, the Intra Africa Assurance contacts for filing a claim are the AKI Claims app, info@intraafrica.co.ke and 0722 205 050. The FAQ adds telephone, SMS or a visit to any branch. Report the loss as soon as it happens, either yourself or through your broker or agent.

Motor claims

1. Notify Intra Africa directly or through your agent or broker.
2. The company says the vehicle is assessed within 48 hours.
3. Repairs are authorised, or the claim is settled if the car is a write-off.
4. Where needed, a loss adjuster or investigator is appointed.

The FAQ warns that you may pay a contribution during repairs if the car was under-insured or had defects before the accident, and that the policy excess is deducted from each claim. To value a car, Intra Africa gives you a letter to take to one of its valuers.

Non-motor claims (fire, burglary, all risks and others)

The company lists these documents:

• A completed claim form for the class of cover.
• A police abstract for theft cases.
• A replacement invoice, purchase receipt or pro forma invoice.
• A statement on how the loss happened.

After investigation, you receive a discharge voucher showing the amount offered. Once you sign and return it with all documents, Intra Africa pays. The FAQ says claims are settled “within reasonable time” after full documentation, without giving a number of days. Our general guide on how to make an insurance claim in Kenya explains how to push a slow claim and when to complain to the regulator.

What Intra Africa Assurance Covers

Intra Africa is a general insurer. Its website lists:

• For individuals: private motor car insurance, personal accident, domestic package, professional indemnity and all risks.
• For businesses: commercial vehicle, fire and perils, burglary, consequential loss, contractors all risks, erection all risks, contractor’s plant and machinery, machinery breakdown, marine cargo, fidelity guarantee, group personal accident, performance bonds, plate glass, political violence and terrorism, public liability and Work Injury Benefits Act (WIBA) cover.

The company says it has nearly 40 years of experience. It does not sell life or medical cover, so for those you need a life or health insurer. Before you buy motor cover, compare prices with our car insurance premium estimator, and see how Intra Africa sits against bigger names in our list of top insurance companies in Kenya.

Which Intra Africa Assurance Contact to Use

Keep every claim reference, email and M-Pesa message. If a complaint is not resolved, the Insurance Regulatory Authority handles disputes with licensed insurers, and our {L(‘insurance-claims-cic-madison-britam-how-to-claim’,’insurance claims guide’)} explains how to escalate.

Frequently Asked Questions

What are the main Intra Africa Assurance contacts for customer care?

0722 205 050 and 0721 635 333, plus landlines 020 272 607 and 020 272 610.

What is the Intra Africa Assurance paybill number?

597162 and 861600. For motor policies, use your vehicle registration as the account number.

Where is the Intra Africa Assurance head office?

Laxcon Plaza, 9th Floor, Swaminarayan Road, off Parklands Road, Nairobi (P.O. Box 43241-00100).

How do I get my Intra Africa motor certificate?

The company says a digital motor certificate can be shared by email or WhatsApp and printed.

Are these Intra Africa Assurance contacts official?

Yes. Every number, email and paybill here comes from intraafrica.co.ke and was checked on November 1, 2026.

Does Intra Africa Assurance sell medical or life cover?

No. Its website lists general insurance only, such as motor, fire, burglary, marine, WIBA and liability cover.

Can I transfer my Intra Africa policy to a new owner?

No. Intra Africa’s FAQ says insurance is not transferable, so a buyer must take out a new policy.

Other insurer contacts: APA Insurance, Geminia Insurance and Kenya Orient Insurance. We will update these Intra Africa Assurance contacts if the company changes its numbers, paybills or branches. Looking for insurance jobs? See JobinKenya.