Full List of Mololine Shuttle Contacts and Booking Offices in Kenya

Updated 25 October 2026

Mololine’s main booking lines are 0722 735 607 and 0717 667 885, and its email is admin@mololineservicesltd.co.ke, according to the company’s own website. The head office and main booking point is at Mololine House, Ground Floor, Cross Road, Nyamakima in Nairobi, with a second Nairobi office at Embassy Cinema along Latema Road. This guide lists the contacts and offices we could confirm, the routes Mololine runs, and how to book a seat or send a parcel.

Mololine contacts at a glance

What you need	Contact
Bookings and enquiries	0722 735 607, 0717 667 885
Email	admin@mololineservicesltd.co.ke
Insurance agency	0728 535 816
Nakuru office (as listed in public directories)	0733 778 935
Office hours	Monday to Sunday, 8am to 5pm

The Nairobi numbers, email, insurance line and hours come from Mololine Services Ltd’s website. The Nakuru number is the one that appears consistently in public directories and travel guides for the Nakuru stage. Phone numbers at individual stages change more often than head office lines, so if a stage number does not go through, call 0722 735 607 and ask to be connected.

Mololine booking offices

Nairobi

• Nyamakima (head office): Mololine House, Ground Floor, Cross Road. This is the busiest booking point and where most upcountry vehicles load.
• Latema Road: at Embassy Cinema, along Latema Road in the CBD.

The company’s website also lists Ruaka and Ongata Rongai among its routes, so there are pick-up points serving those suburbs. Ask the head office line which stage is closest to you before you travel.

Nakuru

Nakuru is where Mololine has the biggest share of its fleet. Its office there is at the bus stage on Jomo Kenyatta Highway, postal address P.O. Box 13668-20100, Nakuru.

Other towns

Mololine’s website lists Kisumu and Eldoret among its main routes, and travel directories mention vehicles to Kitale, Naivasha, Kericho, Kabarnet and Eldama Ravine. Stage locations in these towns are usually inside or next to the main matatu terminus. Confirm the exact pick-up point when you book, since stages are sometimes moved by county governments.

Routes Mololine serves

From	To
Nairobi	Nakuru, Eldoret, Kisumu
Nairobi suburbs	Ruaka, Ongata Rongai
Nakuru	Nairobi, Eldoret, Kitale, Naivasha, Kericho, Kabarnet, Eldama Ravine, Kisumu

Nairobi to Nakuru is the company’s best-known route and has the most frequent departures. Longer routes such as Nairobi to Kisumu have fewer vehicles, especially late in the day, so book ahead if you need a particular time.

How to book a Mololine ticket

Mololine does not run an online booking platform. Tickets are bought in two ways:

1. At the office. Go to the booking window at Nyamakima, Latema Road, Nakuru or another stage, give your destination and name, and pay. You get a ticket with the vehicle and seat number.
2. By phone. Call one of the booking lines, ask for a seat on a specific departure and confirm how to pay. Ask for the confirmation to be sent by SMS, and arrive early so the seat is not given away.

Mololine vehicles leave when full, so on busy routes a van may leave earlier than an advertised time once seats are taken. Travel early in the morning or book ahead during holidays, school opening and closing days, and the end of the month.

Fares

Mololine does not publish a fare table online. Fares depend on the route and change with fuel prices and demand, rising around public holidays and festive seasons. Call the booking line or ask at the window for the current fare before you travel. Pump price changes announced by the energy regulator every month are usually the trigger for fare reviews across the matatu sector.

Sending parcels with Mololine

Mololine runs a logistics and parcel service between the towns it serves. Drop your parcel at a booking office, give the receiver’s name and phone number, and pay the charge. Keep the receipt, since the receiver will usually need to give the parcel number and show an ID when collecting. Fragile items and documents should be packed properly and declared at the counter. For parcels going abroad or to towns Mololine does not serve, compare with the courier options in our guide to postal and courier charges.

Other Mololine services

• Car hire: vehicles for personal or business trips.
• Insurance agency: call 0728 535 816 for insurance enquiries.
• Seven Seas Hotel and Restaurant: self-contained rooms and a restaurant in Nairobi, useful if you arrive late or travel early.

Other shuttle and bus options

If Mololine is full, other operators run similar routes. See our guides to Great Rift Shuttle contacts and routes and Buscar Kenya contacts and booking. Drivers and conductors looking for work can check transport jobs on Job in Kenya.

Tips for travelling with Mololine

• Save the head office numbers in your phone before you travel.
• Label luggage with your name and phone number.
• Keep your ticket until you arrive, since it is your proof of payment if there is a dispute.
• Report a reckless driver to the company and, if needed, to the National Transport and Safety Authority, quoting the vehicle registration.

Frequently asked questions

What is Mololine’s customer care number?

Mololine lists 0722 735 607 and 0717 667 885 as its main phone lines on its website. The email is admin@mololineservicesltd.co.ke.

Where is Mololine’s office in Nairobi?

The head office is at Mololine House, Ground Floor, Cross Road, Nyamakima. There is another office at Embassy Cinema along Latema Road.

Can I book Mololine online?

No. Mololine does not have an online booking system. Book at an office or by calling a booking line.

Where is Mololine in Nakuru?

The Nakuru office is at the bus stage on Jomo Kenyatta Highway, P.O. Box 13668-20100.

What are Mololine’s working hours?

The company lists its office hours as 8am to 5pm, Monday to Sunday.

Does Mololine send parcels?

Yes. Mololine runs a parcel and logistics service between the towns on its routes. Drop the parcel at a booking office.