Quick answer
KDB has its head office at New Loresho, Upper Kabete (0722 573 432, info@kdb.co.ke) and 27 regional and Nairobi offices, including Nairobi Central at Coffee Plaza (0700 470 818). Offices open Monday to Friday.
Updated 25 October 2026
The Kenya Dairy Board (KDB) is the state corporation that regulates, develops and promotes Kenya’s dairy industry under the Dairy Industry Act (Cap 336). If you sell milk, run a milk bar, process yoghurt or ghee, operate a cooling plant or want to import or export dairy produce, you will deal with a KDB office at some point, usually the one nearest your premises. This guide lists every KDB office shown on the Board’s own branch locator, with the building, phone number and email for each, and explains what the regional offices actually handle.
All contacts below were taken from the official branch locator on the KDB website (kdb.go.ke, Contact Us page) in October 2026. KDB offices open Monday to Friday. Numbers do change, so if a line does not go through, use the head office contacts.
In this guide
Kenya Dairy Board head office
The head office is at Kenya Dairy Board HQ, New Loresho Estate, Upper Kabete Off Waiyaki Way. P.O Box 30406-00100 Nairobi. The main lines are 0722 573 432 and 0733 521 438, and the landlines published on the site are (020) 3569377 and (020) 341302. The general email is info@kdb.co.ke. Use the head office for permit questions that a regional office cannot answer, complaints, tenders, careers and corporate matters.
Full list of KDB regional offices and contacts
The locator lists 27 regional and Nairobi offices. They are sorted alphabetically here so you can find your town quickly.
| Office | Location | Phone | |
|---|---|---|---|
| Athi River | Martinice Plaza-2nd floor | 0795207050 | athiriver@kdb.co.ke |
| Bungoma | Ministry of Water office | 0795207133 | bungoma@kdb.co.ke |
| Busia | Immigration Bldg. OSBP . P.O Box 113 Busia | 0723201766 | busia@kdb.co.ke |
| Eldoret | KVDA Plaza | 0700470828 | eldoret@kdb.co.ke |
| Embu | Next to Minsitry of co-operatives | 0717997452 | embu@kdb.co.ke |
| Kabarnet | County commissioners office | 0701199808 | kabarnet@kdb.co.ke |
| Kakamega | County Government headquarters | 0700470833 | kakamega@kdb.co.ke |
| Kapsabet | Co-operative offices,opposite kapsabet high school | 0701199808 | kapsabet@kdb.co.ke |
| Kericho | County Government headquarters.(NTSA) | 0717997465 | kericho@kdb.co.ke |
| Kirinyaga | Kerugoya veterinary offices | 0701199798 | kirinyaga@kdb.co.ke |
| Kisii | Masaba Building,2nd Floor Room A4 | 0717997459 | kisii@kdb.co.ke |
| Kisumu | County Government headquarters-5th floor | 0717997592 | kisumu@kdb.co.ke |
| Kitale | Trans nzoia county livestock office | 0717997419 | kitale@kdb.co.ke |
| Meru | Miriga Mieru co-op house | 0717997402 | meru@kdb.co.ke |
| Mombasa | Electricity house-7th floor | 0717997416 | mombasa@kdb.co.ke |
| Muranga | Ngeka center-1st floor | 0798707420 | muranga@kdb.co.ke |
| Nairobi Central | Coffee Plaza- 2nd floor | 0700470818 | nairobicentral@kdb.co.ke |
| Nairobi South | West End Place off Mai Mahiu Rd | 0717997452 | nairobiwest@kdb.co.ke |
| Nairobi West | KDB National Regulatory Laboratory | 0721510401 | nairobisouth@kdb.co.ke |
| Naivasha | D.L.P.O Next to Naivasha Law Courts | 0717997476 | naivasha@kdb.co.ke |
| Nakuru | KFA Building-4th floor | 0717997486 | nakuru@kdb.co.ke |
| Narok | Narok County livestock office | 0706101343 | narok@kdb.co.ke |
| Nyeri | Kabui Plaza, Next Eland Hotel Kanisa Road | 0717997417 | nyeri@kdb.co.ke |
| Ol-Kalou | Tumaini Plaza -1st floor | 0748602795 | olkalou@kdb.co.ke |
| Tharaka-Nithi | Southern Building | 0717997448 | tharakanithi@kdb.co.ke |
| Thika | Thuri house – 2nd floor | 0717997409 | thika@kdb.co.ke |
| Voi | Ngolia Plaza 1st Foor | 0717997438 | voi@kdb.co.ke |
Two quirks are worth knowing. The locator places Nairobi South at West End Place off Mai Mahiu Road and Nairobi West at the KDB National Regulatory Laboratory, but the emails it gives for those two offices appear swapped (Nairobi South shows nairobiwest@kdb.co.ke and Nairobi West shows nairobisouth@kdb.co.ke). Kabarnet and Kapsabet are also listed with the same phone number, 0701 199 808. If you are writing to either office, copy info@kdb.co.ke so the message reaches the right desk.
Offices by region
If you are not sure which office covers you, start with the one in or nearest your county:
- Nairobi and surroundings: Nairobi Central (Coffee Plaza), Nairobi South, Nairobi West, Athi River and Thika.
- Central and Mount Kenya: Murang’a, Nyeri, Kirinyaga (Kerugoya), Embu, Meru, Tharaka-Nithi and Ol Kalou for Nyandarua.
- Rift Valley: Nakuru, Naivasha, Narok, Kericho, Kabarnet, Eldoret, Kapsabet and Kitale.
- Western and Nyanza: Kakamega, Bungoma, Busia (at the one stop border post), Kisumu and Kisii.
- Coast: Mombasa and Voi.
What a KDB regional office does
Most people contact a regional office for one of four reasons:
- Preliminary inspection. Before you apply for a permit to run a milk bar, mini dairy, cottage industry or dispenser, KDB asks you to contact the nearest office so an officer can inspect the premises and point out anything that needs fixing.
- Permit inspections and renewals. After you apply online, the office inspects the premises. Permits run for one year, so the same office handles your renewal.
- Compliance and complaints. Officers check milk handling premises for hygiene and quality, and the office is where you report unlicensed milk vendors or suspect produce in your area.
- Advice for new plants. If you are building a processing or cooling plant, KDB says to seek regular advice from its compliance officers while construction and equipment layout go on.
How KDB licensing works
KDB’s licensing procedure for primary producers, milk bars, cottage industries, mini dairies and dispensers is short:
- Identify a suitable premises for the dairy business.
- Contact the nearest KDB office for a preliminary inspection and fix any non-compliance it finds.
- Apply online and pay the application fee.
- KDB inspects the premises. If you pass, you pay the licence fee.
- The licence is issued for one year. You then start operations and pay monthly cess and levy where they apply.
New processors and cooling plants have extra steps. You need your legal approvals (for example NEMA and county approvals) before construction starts, and KDB issues an Assurance Letter once you submit the plant design and those approvals. The final inspection and online application then follow the same pattern.
KDB permit fees
KDB’s permit categories and fees page lists the following annual licence fees. Application for licences and registration is free, and primary producer registration is free.
| Licence | Annual fee |
|---|---|
| Milk bar | KSh 2,500 |
| Dairy produce dispenser | KSh 2,500 |
| Cottage industry (up to 500kg a day) | KSh 4,000 |
| Mini dairy (500kg to 10,000kg a day) | KSh 6,000 |
| Cooling plant | KSh 1,000 |
| Processor | KSh 25,000 |
| Processor handling above 20,000 litres a day (permit category) | KSh 50,000 |
| Import permit | KSh 100,000 a year, plus KSh 1,000 application and KSh 5,000 per consignment |
| Export permit | KSh 1,000 a year, plus KSh 1,000 application and KSh 1,000 per consignment |
| Transit permit | Free |
The same page also shows some of these categories as free under a separate permit heading, so confirm the amount with your regional office before you pay. Always pay through the official online system, not to an individual.
What inspectors look for
KDB’s permit requirements cover the premises (location, design, ventilation, lighting and protection from contamination), food grade equipment that is easy to clean, clean and medically certified staff, up to date quality records, proper waste management, a supply of potable water, a qualified supervisor, correct processing schedules such as pasteurisation time and temperature, and control of flies, rodents and birds. Getting these right before the preliminary inspection saves a second visit.
If you are setting up a dairy business, you will usually need a county trade licence too; see our guide on how to apply for a single business permit. Farmers looking for seed and research support can also use our lists of Kenya Seed Company branches and KALRO research institutes. For context on supply, see our report on the drop in formal milk deliveries.
Frequently asked questions
Where is the Kenya Dairy Board head office?
At New Loresho Estate, Upper Kabete, off Waiyaki Way in Nairobi (P.O. Box 30406-00100). Call 0722 573 432 or 0733 521 438, or email info@kdb.co.ke.
How many KDB offices are there?
The KDB branch locator lists 27 regional and Nairobi offices plus the head office, from Mombasa and Voi to Kitale, Busia and Kisumu.
Where is the KDB office in Nairobi town?
Nairobi Central is on the 2nd floor of Coffee Plaza. Its listed phone number is 0700 470 818 and email nairobicentral@kdb.co.ke.
Do I need a KDB licence to run a milk bar?
Yes. Milk bars must be licensed. Contact your nearest office for a preliminary inspection, then apply online. KDB’s fees page lists the milk bar licence at KSh 2,500 a year with a free application.
What are KDB’s working hours?
The locator shows all offices open Monday to Friday. Call ahead before travelling, especially to offices hosted in county or livestock department buildings.
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