Updated 31 October 2026
The NTSA head office is at Upper Hill Chambers, 2nd Ngong Avenue, Upper Hill, Nairobi (P.O. Box 3602-00506). You can call NTSA on +254 709 932 000, +254 709 932 500 or +254 709 932 300, or email info@ntsa.go.ke, according to the authority’s service portal. NTSA moved from its former headquarters at Hill Park, so older listings with that address are out of date.
Updated October 2026.
NTSA contacts
| Channel | Details |
|---|---|
| Head office | Upper Hill Chambers, 2nd Ngong Avenue, Upper Hill, Nairobi |
| Postal address | P.O. Box 3602-00506, Nairobi |
| Mobile lines | +254 709 932 000, +254 709 932 500, +254 709 932 300 |
| Landlines | +254 20 663 2000, +254 20 663 2500, +254 20 663 2300 |
| General email | info@ntsa.go.ke |
| Complaints email | complaints@ntsa.go.ke |
| Online services | NTSA services on eCitizen and the NTSA service portal |
NTSA regional offices
Besides Nairobi, NTSA runs offices in major towns. Commonly listed branches include:
- Central: Thika, Nyeri, Meru, Embu
- Rift Valley: Nakuru, Eldoret, Kericho
- Western and Nyanza: Kakamega, Kisii, Kisumu
- Eastern and Coast: Machakos, Voi, Mombasa
- North Eastern: Garissa
Branch addresses and opening days change, so call the head office numbers or check the service portal before you travel. Most offices open on weekdays during government working hours.
What you can do online instead of visiting
Most NTSA services now start online, so check before you queue:
- Driving licence applications and smart DL renewal: see NTSA services in Kenya and how to apply for a provisional driving licence.
- Vehicle ownership transfer: transferring a vehicle on NTSA eCitizen.
- Copy of records search: check who owns a car.
- Inspection booking: NTSA inspection fees and booking.
- Instant fines: how to pay NTSA instant fines.
You will still need to visit an office for biometrics and to collect some documents, such as a smart DL or number plates.
How to make a complaint to NTSA
- Email complaints@ntsa.go.ke with your ID number, phone number, vehicle registration or licence number, and the eCitizen invoice or reference involved.
- Describe the problem and attach screenshots or receipts.
- Keep the reference number from any reply and follow up by phone if you get no answer.
For traffic offences and fines, see our full list of traffic fines in Kenya.
Tips before you visit an NTSA office
Queues at NTSA offices are often long, especially at the start and end of the month when many people renew licences or transfer vehicles. Arrive early, carry your original ID and copies, and bring the eCitizen invoice and payment confirmation for the service you want. Check that the names on your ID, KRA PIN and logbook match, because mismatched names are one of the most common reasons applications get stuck. If you are collecting a smart driving licence, confirm by phone that it has been delivered to the office you selected before you travel. Beware of people outside offices offering to speed up the process for a fee; pay only through eCitizen and keep your receipts.
FAQ
Where is NTSA head office located?
At Upper Hill Chambers, 2nd Ngong Avenue, Upper Hill, Nairobi.
What is the NTSA customer care number?
+254 709 932 000, +254 709 932 500 or +254 709 932 300.
What is the NTSA email address?
info@ntsa.go.ke for general enquiries and complaints@ntsa.go.ke for complaints.
Is NTSA still at Hill Park?
No. Hill Park was the former headquarters; the current head office is at Upper Hill Chambers.
Related: eCitizen Customer Care Contacts (2026): Phone Number, Email and How to Fix Common Problems
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